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    Customer Service Rep - Plano, United States - Rug Doctor

    Rug Doctor
    Rug Doctor Plano, United States

    3 weeks ago

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    Description

    ** Customer Service Rep**

    **Job Category****:** Operations **Requisition Number****:** CUSTO01052 Showing 1 location **Job Details**

    **Description**

    **Job Description** As a Customer Service Representative, in a call center environment at the corporate office, you will work to support Rug Doctor team members, stores, and consumers with all their Rug Doctor needs. Your responsibilities will include, but are not limited to, the following:

    Answer inbound phone calls from consumers, store personnel, and fellow employees

    Maintain a high level of world class customer service and professionalism to a wide range of customers

    Ability to work shifts within our business hours, which are 6:30 am to midnight Monday to Friday, and 8 am to midnight on the weekend

    Ability to navigate through multiple computer applications with speed and accuracy

    Ability to work with consumers to resolve inquiries around how to rent and use Rug Doctor products

    Assisting our 350+ Field and Canada team members that need assistance from the corporate office

    Ability to adapt to change based on coaching/feedback in order to achieve individual and team performance goals

    Contact stores, prior renters and coordinate return of lost/unreturned machines

    **Requirements**

    Ability to communicate effectively over the phone and by email

    Ability to talk, type and navigate through multiple computer programs simultaneously

    Have a High School Diploma

    Be able to work flexible hours, including extended work days, evenings, weekends, holidays, and overtime as needed

    Be able to pass substance abuse screen and background check

    **Benefits**

    Competitive pay ($13 to $15 an hour)

    Excellent health plans with lots of options that fit your lifestyle

    401k Matching

    An open, collaborative, and fun new office space in Plano. (Fresh fruit, bicycles, and a food pantry)

    Casual dress and work environment

    Paid Maternity/Paternity/Adoption leave

    Education Reimbursement

    Paid Sick/Vacation time

    Rug Doctors success begins and ends with our team members. We are proud to be an equal opportunity employer and applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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