Bilingual Center Sales Consultant - NORTH MIAMI BEACH-FL, United States - Florida Blue

Description

Get to know us

Florida Blue, a GuideWell Company, has been providing insurance to residents of Florida for 75 years. Driven by its mission of helping people and communities achieve better health, the company serves more than five million healthcare members across the state.

We are looking for exceptional people who will bring our mission to life and succeed by putting the member first. Friendly and outgoing sales-centered individuals that are passionate about helping others achieve their healthcare goals

Let's talk benefits

When it comes to our benefits, we offer a total compensation package including competitive base pay, health insurance, 401(k), as well as work-life balance programs, flexible work arrangements, and opportunities for growth and development. We design our offerings to take care of you—to help you be your best at work and in life.

What you will do:

The Florida Blue Retail Centers are and will continue to become more visible and vital to achieving our market segment objectives to deliver a best-in-class customer experience, create value for the membership, drive market share and profitable growth, and deliver a differentiated experience to drive long-term retention of the membership. Retail Sales Consultants are critical to delivering on the sales, renewal, retention, and community penetration objectives of the Retail Centers.

This will entail demonstrating the knowledge, skills, and competencies of a high performing sales professional through effectively consulting with prospects and existing customers to meet sales targets, performing timely and efficient lead management to drive close rates and retention, maintaining expert level product knowledge, utilizing multiple systems and technologies to maximize effectiveness, and conducting networking and business development tactics within the community to build awareness and future opportunities. It is also critical this role demonstrates a comfort level with change to meet the dynamic, changing business environment through quickly adapting to and adopting changes in the business model to meet critical and evolving business objectives.

*This role will be On-site at our Miami Retail Center

Hours of Operation: Monday – Friday 9:00 a.m. – 7:00 p.m. Saturday 9:00 a.m. – 4:00 p.m.

The essential functions listed represent the major duties of this role, additional duties may be assigned:

SALES OPERATIONS

• Provide consultative sales and service experience for customers seeking information and education on available products to support health, wellness, and income protection.

• Use web-based tools and sales systems to analyze prospective customer needs and match to appropriate company products and services.

• Conduct plan comparison and analysis for new or existing members seeking new solutions.

• Present and explain recommended products, benefits, features, and alternatives.

• Ensure new customers receive orientations/information regarding self-service and shopping tools, incentives and value-added features and information.

• Promote the additional services available to members through the center clinicians and service consultants.

• Cross-sell multiple product sets to deliver additional value to members and the enterprise.

• Utilize face-to-face, telephonic, and electronic methods to respond to customer requests for information, quotes, and/or to process sales.

• Consistently meet/exceed production targets, effectiveness measurements, and customer satisfaction scores.

• Generate and act upon leads for new sales and member retention.

• Using lead management tools, perform daily outbound calls and lead management tactics to previous or prospective customers to drive sales.

• Perform outbound call campaigns to company generated sales leads.

• Perform outbound call campaigns for the Under 65 and Over 65 segment

• Generate referrals from existing client base through proactive outreach, relationship building, and delivering a best-in-class experience.

• Identify and contact at-risk customers; develop and execute retention strategies with solutions that meet customer needs.

• Set appointments for sales and member retention visits through various campaigns.

• Maintain an ongoing relationship with previous customers to drive retention and loyalty.

• Follow standard operating procedures to effectively disposition, track, and record outcomes of work efforts.

• Gain personal understanding of targeted groups' products, services and features.

• Conduct formal and informal sessions, individually or within small groups, providing information and answering questions to ensure customers understand products, benefits andtools, and how to use them.

• Track and report enrollment support activities and outcomes.

COMMUNITY ENGAGEMENT + BUSINESS DEVELOPMENT

• Develop and execute a personal business development plan inclusive of internal and external community engagement tactics to support individual and team goal attainment throughout the year.

• Perform local grassroots marketing, networking, event activation, and relationship building outside of the center to drive growth and advance the company mission.

• Build and foster relationships with key constituents, organizations, networking groups, etc. to build community awareness of the center services.

• Travel to employer groups to provide onsite enrollment assistance to individuals requiring individual coverage.

• Meet/exceed monthly targets for community engagement work and effectively record, track, and measure the impact to build or adjust future plans.

• Support Field Marketing, Local Market Presence, and Foundation initiatives to drive greater brand awareness and market share for the enterprise.

CENTER OPERATIONS

• Provide support for special events and projects (e.g., seminars, appearances, promotional events, clinical programs) for the general public in the Retail Center.

• Help ensure all customers (walk-in, telephonic or electronic) are warmly greeted, their needs are assessed quickly and they are referred to the appropriate setting, person, information or tools to address their needs.

• Host Customer Video Appointments

• Consistently follow standard procedures to track key visitor information to support ongoing operational analysis, continuous improvement, and operational enhancements.

• Provide informational tours to individuals or small groups explaining the value of the retail center to the community.

• Support and build a team atmosphere where company values are demonstrated daily while working to fulfill the enterprise mission.

What you will need:

Experience:

• 2+ year of experience in a retail sales environment

• Must be willing to work flexible hours to include evenings

• Demonstrated ability to meet/exceed goals

Licenses and/or Certifications:

• State of FL Health Insurance License (240) or must acquire within 60 days

Education:

• High School Diploma

What We Prefer:

• Experience with health insurance products to include individual and group plans.

• Experience in networking, public speaking, and relationship management.

• Bilingual – Spanish.

• Experience in outside sales and/or business development

When you become part of the GuideWell family, you help bring our mission to life by helping people and communities achieve better health.

General Physical Demands:

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.

What We Offer:

As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life, and global travel health insurance.
• Income protection benefits: life insurance, Short- and long-term disability programs.
• Leave programs to support personal circumstances.
• Retirement Savings Plan includes employer contribution and employer match.
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits available; and
• A comprehensive wellness programs

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Hourly Pay Range: $20-$33

Typical Hourly Pay Range: $20-$25

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.