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    Business Process Analyst - Detroit, United States - A-Line Staffing Solutions

    A-Line Staffing Solutions
    A-Line Staffing Solutions Detroit, United States

    3 weeks ago

    Default job background
    Description

    Title:
    Business Process Analyst II

    Location:
    Detroit, MI (3-days onsite, 2-days remote Hybrid Schedule)

    Note:
    This role is NOT open to C2C candidates


    Under the general direction of the Business Process Director and Team Lead, the Business Process Analyst is responsible for providing daily support for the SmartAuction and white label websites.

    This position is primarily responsible for providing general day-to-day internal & external customer support, reconciliation of daily settlement activities, facilitation and operationalization of new programs and processes, mitigation of risks, and monitoring of vendor activities and performance.


    Additional job duties include:
    Providing a superior customer experience, ensuring all escalations to our support mailbox are handled professionally, timely, and accurately, and ensuring were exceeding customer expectations

    Bringing operational and settlement/payment expertise to support the implementation of new operational processes and/or enhancements to existing processes

    Providing daily monitoring and reconciliation of settlement/payment activities and prompt resolution of any discrepancies

    Identifying and clearing escalation of potential risks and issues to leadership

    Ensuring all desk policy and procedures are maintained and accurate

    Handling miscellaneous duties, as assigned

    Position Qualifications:

    2+ years of relevant Customer Service, Operational/Administrative/Clerical, AP/AR, Team/Project Coordination, or Data Entry experience

    Intermediate-level knowledge of Microsoft Office applications, including MS Word, Excel, Access, and Outlook

    Excellent interpersonal communication skills (verbal, written, listening), and professional phone etiquette and email correspondence skills

    Ability to maintain sensitive and confidential information

    Ability to identify areas for continuous improvement and make recommendations and/or implement solutions

    Strong critical thinking and effective troubleshooting skills to identify solutions to customer needs

    Excellent organizational and time management skills

    Ability to complete multiple tasks and assignments with minimal supervision

    Ability to maintain a positive attitude and cooperative spirit; a can do attitude

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