Business Process Analyst - Detroit, United States - V2soft

V2soft Detroit, United States

1 month ago

Show more Collapse job

Description

V2Soft () is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer's true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.

Description:

Under the general direction of the Business Process Director and Team Lead, the Business Process Analyst is responsible for providing daily support for the SmartAuction and white label websites. This position is primarily responsible for general day-to-day internal & external customer support, reconciliation of daily settlement activities, facilitating operationalization of new programs and processes, mitigating risks, and monitoring of vendor activities and performance.

Provide superior customer experience ensuring all escalations, to our support mailbox, are handled professionally, timely, and accurately.
Key customer support, as needed, ensuring we're exceeding their expectations
Brings operational and settlement/payment expertise to support the implementation of new operational processes and/or enhancements to existing processes
Daily monitoring and reconciliation of settlement / payment activities and prompt resolution of any discrepancies
Identification and clear escalation of potential risks and issues to leadership
Ensures all desk policy and procedures are maintained and accurate
Miscellaneous duties as assigned

Skill/Experience/Education:

Mandatory:

Intermediate knowledge of Microsoft Office applications including MS word, Excel, Access, and Outlook
Must be critical thinker and effectively troubleshoot issues to identify solutions to customer needs Possesses excellent organizational and time management skills
Projects a professional phone and email manner Possesses excellent communication skills (verbal, written, listening) Completes multiple tasks and assignments with minimal supervision
Maintains high levels of motivation, performance, and personal integrity aligned with our financial client's corporate values Identifies areas for continuous improvement and make recommendations and/or implement solutions Is dependable and reliable
Maintains a positive attitude and cooperative spirit; a "can do" attitude Maintains sensitive and confidential information

V2Soft is an Equal Opportunity Employer ( EOE).

- to view all of our open opportunities and to learn more about our benefits.

We have other current jobs related to this field that you can find below

Process Improvement Analyst

2 weeks ago

Brooksource Detroit, United States

ServiceNow CMDB Process Improvement Analyst · Detroit, MI (Hybrid) · 12-month contract-to-hire (W2) · $60,000-63,000 (D.O.E.) · A leader in digital financial services is seeking proactive and detail-oriented Content Management Database (CMDB) Process Improvement Analysts to join ...
Process Improvement Analyst

2 weeks ago

Brooksource Detroit, United States

ServiceNow CMDB Process Improvement Analyst · Detroit, MI (Hybrid) · 12-month contract-to-hire (W2) · $60,000-63,000 (D.O.E.) · A leader in digital financial services is seeking proactive and detail-oriented Content Management Database (CMDB) Process Improvement Analysts to j ...
Business Process Analyst

1 month ago

V2soft Inc. Detroit, United States Paid Work

V2Soft ([**) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer's true ...
Process Analyst

1 week ago

Trinity Health Livonia, United States

Employment Type:Full time. Shift:Day Shift. Description:POSITION PURPOSE - The Analyst works with all departments within Information Services and its customers to provide support, education, and assistance in relation to a single ITSM business proces Process Analyst, Analyst, Rem ...
Process Analyst

1 week ago

Trinity Health Livonia, United States

Employment Type: · Full timeShift: · Day Shift · Description: · POSITION PURPOSE · The Analyst works with all departments within Information Services and its customers to provide support, education, and assistance in relation to a single ITSM business process. Reviews report ...
Business Process Analyst

2 weeks ago

Raytheon Technologies Sterling, United States Full time

Date Posted: · Country: · United States of America Location: · VA542: 22260 Pacific Blvd, Dulles 22260 Pacific Boulevard Building CC4, Sterling, VA, USA Position Role Type: · Hybrid You have been redirected to RTX's career page as we have recently transitioned from RTX to b ...
Business Process Analyst

1 week ago

SVS Vision, Inc. Mount Clemens, United States

Job Description · Job DescriptionJob Summary: · As a Business Process Analyst at SVS Vision Optical Centers, you will be a critical part of our Business Process Engineering team. You will focus on optimizing our business processes to enhance efficiency and effectiveness across va ...
Business Process Analyst

5 days ago

TEKsystems Troy, United States

The Business Process Analyst will work closely with project stakeholders, SMEs, and individuals within various departments to help design or redesign processes, manage change, and implement new systems and strategies. This individual will be able to communicate and collaborate ef ...
Business Process Analyst

5 days ago

Saxon Global Troy, United States

Must have: · SQL · Banking experience · Experience Level: Less than 5 years · Skills & Job Responsibilities: · The Business Process Analyst will work closely with project stakeholders, SMEs, and individuals within various departments to help design or redesign processes, mana ...
Business Process Analyst

2 days ago

TEKsystems Troy, United States

*Description:* · The Business Process Analyst will work closely with project stakeholders, SMEs, and individuals within various departments to help design or redesign processes, manage change, and implement new systems and strategies. This individual will be able to communicate ...
Treasury Analyst

3 weeks ago

Venteon Detroit, United States

Venteon is currently seeking a Treasury Analyst to join our client's finance team located in Southeast Michigan. · Requirements of the Treasury Analyst: · Solid financial system/ERP experience is strongly recommended. · 1+ years of relevant accounting, finance or treasury experie ...
IT Procurement Analyst — Local to Michigan Candidates Only

4 days ago

InfoStride Detroit, United States

Job Title: IT Procurement Analyst — On-site work · Location: Detroit, MI · Job Description: · • The Technology Services department of the Wayne County Airport · • Authority is responsible for providing and managing the Airport Authority's technology needs for both Detroit Metro ...
ServiceNow ITAM Admin

1 week ago

Tata Consultancy Services Detroit, United States

Position: ServiceNow ITAM Admin · Location: Detroit, MI / Charlotte, NC (Onsite) · Duration: FTE · Job Description: · The position will assist in delivering IT Asset and Configuration Management as an operational program in IT Operations. The hardware asset management specialist ...
Senior Business Systems Analyst

2 weeks ago

IQVIA Wayne, United States Full time

Job Description · Summary: IQVIA's Global Technology and Operations (GTO) group's responsibility is expanding. To effectively navigate this increased scope the Finance and Procurement Group within the Enterprise Technology Services (ETS) team is looking to replace a Senior Busin ...
Manager, Finance IT

4 weeks ago

Little Caesars Pizza Detroit, United States

Build a Bigger, Better, Bolder Future · Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact. · Your Mission: · In ...
Cyber Security Analyst

2 weeks ago

Strategic Staffing Solutions Detroit, United States Contract

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING · Strategic Staffing Solutions is currently looking for a Cyber Security Analyst for a contract opportunity with one of our largest clients located in Detroit, MI · Title: Cyber Security Analyst · Location: Detroit, MI (Hybrid sc ...
Pharmacy Analyst Contract Detroit MI1 day ago

3 days ago

Strategic Staffing Solutions Detroit, United States Contract

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING · Strategic Staffing Solutions is currently looking for a Pharmacy Analyst for a contract opportunity with one of our largest clients located in Detroit, MI · Title: Pharmacy Analyst · Location: Detroit, MI (Remote from home) · D ...
Data Analyst

2 weeks ago

Columbia University Detroit, United States Full time

Position Summary · The data analyst will support imaging-related research conducted by investigators in the Department of Radiology. This position offers the opportunity to gain valuable experience using advanced medical image processing techniques and to apply these methods in t ...
Senior Business Immigration Analyst

2 weeks ago

Fragomen Detroit, United States Full time

Job Description · About the Role: Fragomen's Senior Business Immigration Analyst position will provide you with the opportunity to make an immediate impact on our business, as well as offer training, development, and long-term growth opportunities. Fragomen's exclusive focus on ...
Business Analyst

1 week ago

Strategic Staffing Solutions Detroit, United States Contract

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING · Strategic Staffing Solutions (S3) is currently looking for a Business Analyst for a contract opening with one of our largest clients located in Detroit, MI · Role Title: Business Analyst · Location: Detroit, MI (Hybrid onsite/remote - ...