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Operations Specialist - Tempe, United States - Bouldering Project
Description
Operations Specialists are responsible for welcoming and servicing the customers at Bouldering Project Tempe, as well as maintaining a clean, safe, and presentable facility.
Individuals in this position will process transactions at registers, sell memberships and other services to customers, support our mission of positive customer experiences, and complete other unique customer service functions.
Operations Specialists are responsible for creating a welcoming and inclusive environment by greeting all customers and treating all climbers with equality and respect.
Operations Specialists promote and maintain a standard of cleanliness at the gym by performing regular cleaning duties.Operations Specialists are also responsible for communicating the rules and safety regulations at the facility as well as ensuring that these guidelines are followed-consequentially, Operations Specialists are the front line of safety at the gym.
Customer Service, Sales, Cashiering, Customer AccountsWelcomes all customers and introduces new climbers to the facility and rules.Actively responds to customer needs, membership and event questions, inquiries, and feedback.
Provides customers with product, membership, and event information.
Processes purchases, membership, service, and return transactions at the register in alignment with BPT's customer service goals.
Identifies, researches, and resolves customer issues.
Follows document retention, scanning, processing, and disposal guidelines.
Engages with customers, providing assistance with climbing, orientation, and facility offerings.
Cleaning and Facility MaintenanceMaintains a clean, organized, and presentable facility and retail area for members and guests.
Maintains and stocks retail area.
Performs regular bathroom and facility walkthroughs, immediately remedying instances needing attention.
Maintains customer lost and found areas, keeping the area organized and properly labeling lost items.
Works with the Facilities team and other staff to perform regular cleaning duties.
Follows opening and closing cleaning and facility procedures.
Other duties as assigned.
Group Facilitation and InstructionFacilitates check-in, waivers, rental shoes, and facility rules and orientation with groups and event participants.
Facility Safety and Incident ResponseEnsure that all customers using the facility have an active waiver on file and are aware of the rules and regulations of the facility.
Provides safety to customers through instruction and orientation.Ensures the safety of staff and customers via regular safety walkthroughs.
Responds to accidents and incidents following the Safety Manual and Protocol.
Administers first aid in accordance with the Safety Manual and BP Protocol.
Documents incidents through incident report log.
ExpectationsIt is imperative to maintain excitement about the culture and community at Bouldering Project Tempe. Bouldering Project is a community-oriented company and strives to lead by example by making our offerings accessible to all.
BPT believes safety is first, quality over quantity and all are welcome, and we expect leaders to embody these values.
Working ConditionsMany duties require the availability to work a flexible schedule based on business needs and events, including possible evenings, weekends, and holidays.
Duties often occur before and after regular business hours.In addition, employees are regularly required to lift, move, and carry objects weighing up to 50lbs as a part of daily duties.
ADDITIONAL BENEFITSMembership for employees and a plus one. Gear and merchandise discounts in-store and at local retailers. Health and well-being programs for eligible staff. A work environment where community, respect, and balance are core values.
