Network Operation Center Specialist - Tempe, United States - Air Comm

Air Comm

Verified Company

Tempe, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Us
Join our team

SentraCam, the premier commercial security division of Air Comm, draws upon over four decades of expertise in supplying communication and public safety equipment to a diverse clientele including police and fire departments, security firms, and businesses of all sizes. Recognizing inherent limitations in traditional security measures such as onsite guards and standard surveillance systems, we embarked on a mission to revolutionize business security. With an acute understanding of evolving threats and advancements in technology, we have pioneered a comprehensive solution designed to proactively detect and deter criminal activity in realtime. By seamlessly integrating electronic detection with remote monitoring capabilities, SentraCam offers unparalleled security coverage at a fraction of the cost. Our innovative approach ensures that your company's assets and personnel remain safeguarded against potential threats. Operating throughout Arizona, Colorado, and Utah, SentraCam stands as a trusted partner committed to enhancing the safety and security of businesses across the region.
LocationTempe, AZEmployment TypeFull-Time, Regular, Non-ExemptManager PositionNoReports ToNOC Manager or DesigneeTravelNoRevision DateMarch 2024
Summary of Functions

Network Operation Center Specialist are responsible for investigating and resolving network faults and outages, while also reporting network status to stakeholders and enforcing system standardization policies.

In addition, developing and executing test plans, verifying customer-related issues, and documenting incidents according to SLA guidelines. Troubleshooting and root cause analysis are key, with a focus on preventing future issues through documentation and procedure development.

Essential Duties and Responsibilities

Investigating faults, outages and issues in the network.
Reporting network status to key stakeholders.
Develop and execute test plans to check infrastructure and system performance.
Enforce policies for standardizing systems.
Verify and followup with customerrelated issues.
Answer incoming calls in a pleasant and helpful manner.
Document incidents by creating tickets with complete information following SLA guidelines.
Troubleshoot, analyze and research to resolve repeating issues and complex problems documenting findings and developing procedures to prevent future issues.
Perform additional assignments and special projects as directed.

Experience/Education

Bachelor's degree in computer science, information technology, or engineering preferred. High school diploma/GED required.
Two plus years of experience working in networking, IT, or other related field.
Company will provide additional training, as necessary.

Knowledge, Skills, and Abilities

Excellent computer skills including knowledge and experience with Microsoft Office, Outlook, and Excel.
Ability to document requirements and specifications.
Strong troubleshooting and critical thinking skills
Ability to identify reoccurring problems and find root cause solutions.
Ability to work in a team environment and be able to provide support to end customers.
Strong organizational, problemsolving, and analytical skills; able to manage priorities and workflow.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Above average oral and written communication skills and creativity applied to resolution of issues.
Highly proactive and responsive to internal and external customers.
Ability to exercise independent judgment and advise project leadership on complex issues.
Good problemsolving skills/decisionmaking skills.
Strong attention to detail.
Commitment to excellence and high standards.
Ability to work with all levels of management.

Physical Demands
The following physical activities or abilities are commonly, but not always, associated with the performance of this position. The actual requirements of this position will vary.

Ability to communicate effectively with vendors, management, and other coworkers, both individually and in front of a group is important.
Sitting for extended period is common.
No heavy lifting is expected. Exertion of up to 25 pounds of force occasionally may be required.
Good manual dexterity for the use of common office equipment such as computers, calculator, copiers, and fax machines.
Good reasoning ability and decisionmaking is important.
Able to understand and utilize management reports, memos, and other documents to conduct business.

Work Environment
The job is primarily performed indoors in a traditional office setting.

Perks and Benefits
SentraCam offers a comprehensive benefits package including medical, dental, vision, a retirement plan, AD&D Insurance options, and more. We also reward our employees' hard work with bonuses, paid time off, and paid holidays. As an added bonus, we als