Operations Specialist - Phoenix, United States - tango

tango

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position:

Operations Specialist**
Department:Referral Management**
Reports to: Director, Referral Management**The Operations Specialist is responsible for providing administrative support to the day-to-day operations of the Referral Management team.

In partnership with the Referral Management leadership, the Operations Specialist identifies, evaluates, and optimizes the daily activities and performance of the Referral Management team.

Office Location:

Office located at 7600 North 16th Street, Suite 140 Phoenix, AZ
Remote)

Responsibilities and Duties:

Responsibilities include, but are not limited to the following:

Working closely with leadership:
Document requirements for implementations or enhancements
Document desktop procedures for new or changed processes
Monitor implementations, post golive, for accuracy and needed corrections. Support required corrections.
Perform time studies and document process steps, as needed.
Act as the liaison between Reporting/Data Analytics and Referral Management, collaborating on reporting enhancements and needs.
Distribute reports to internal and external stakeholders.
Other duties to support Referral Management goals, initiatives, quality, compliance, or efficiency.

Qualifications:

High School Diploma or GED, college preferred.
Has experience utilizing Microsoft Word, Excel, and PowerPoint.
Capable of following an issue through to its conclusion.
Home care/healthcare background is a plus but not required.
Good oral and written communication skills.

Proven Personal Attributes:

Must be able to work at a fast pace managing large amounts of responsibilities.
Detail oriented and displays good organizational skills.
Highly selfmotivated and able to work with mínimal supervision.
Selfdirected, flexible, and cooperative.
Ability to multitask in a fastpaced work environment.
Ability to remain calm under pressure and manage stressful situations.
Ability to maintain a high level of confidentiality and remain HIPAA compliant.
Ability to establish highly productive and detailed organizational skills/habits.
Ability to actively listen and problem solve with cooperation, assertiveness, and flexibility for positive outcomes.
Possess strong, professional written and oral communication skills for inperson, telephonic, and electronic use.