- Office located at 7600 North 16th Street, Suite 140 Phoenix, AZ Remote)
Responsibilities and Duties:
Responsibilities of the Call Center Representative include, but are not limited to the following:
- Develop and maintain a working knowledge of current products and services offered by the company
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Answers busy phone lines and identifies calls to be transferred.
- Forwarding voicemails left on the company line to the appropriate department.
- Assisting the administrative team with processing faxes or emails data entry into our in-house software.
- Communicating professionally with different departments to assist patients and healthcare providers with our referral process.
- Ensuring an even distribution of work to the Intake department.
- Complying with company, state, and federal healthcare guidelines.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Calling patients for follow up, to obtain additional information and notify the patient of outcomes and statuses.
- Ensuring customer satisfaction and assisting them with issues/concerns related to their health.
- Evaluates and determines caller needs and use their knowledge to provide resolution, tracking, and if necessary, follow up from another representative
- Additional responsibilities as assigned by SupervisorQualifications:
- Must be at least 18 years of age.
- High School Diploma or GED, some college
- Has basic computer knowledge and experience including Microsoft Word, Excel & typing skills.
- Minimum 1 year of outbound/inbound calling experience in a call center, medical
- office/clinic or institutional setting is preferred.
- Ability to convey a positive and professional image to customers and employees
- Capable of following an issue through to its conclusion
- Home care/healthcare background is a plus but not required.
- Must be able to work at a fast pace medical call center managing large amounts of inbound/outbound calls while maintaining attention to details.
- Is customer service oriented with good oral and written communication skills.
- Is self-directed, flexible, cooperative, and exhibits the ability to work with minimal
- Is detail oriented and displays good organizational skills.
- Must be flexible and willing to work weekends and Holidays.
- Highly self-motivated and able to work with minimal supervisionProven Personal Attributes:
- Ability to multitask in a fast-paced work environment.
- Ability to remain calm under pressure and manage stressful situations.
- Provide excellent and professional customer service skills with a positive, patient, and friendly attitude.
- Ability to maintain a high level of confidentiality and remain HIPAA compliant.
- Ability to establish highly productive and detailed organizational skills/habits.
- Ability to actively listen and problem solve with cooperation, assertiveness, and flexibility for positive outcomes.
- Possess strong, professional written and oral communication skills for in-person, telephonic, and electronic use.tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.
-
Call Center Representative
1 week ago
Priority Ambulance Arizona, United StatesPosition: Call Center Representative - Scottsdale, AZ Location: Scottsdale, AZ · Job Id: 4137 # of Openings: 1 Company: Priority Ambulance, LLC Position: Call Center Representative Location: Scottsdale, AZ (In Office Position Only) Priority Ambulance is a premier national medi ...
-
Call Center Representative
1 week ago
SS&C Technologies Holdings Arizona, United States Full timeJob Description · Job Title: Investor Services Representative I and II · Locations: · Hybrid and/or Remote Work Opportunity for the following markets: Missouri, Massachusetts · Remote/Work from home opportunity for the following markets: Alabama, Colorado, Connecticut, Delaware, ...
-
Call Center Representative
1 day ago
TalentBridge Phoenix, United StatesCall Center Representative (Contract-to-Hire) · Join a dynamic and forward-thinking team with one of our premier clients in the financial/banking industry. As a leading player in the industry, our client offers a unique opportunity for individuals seeking a rewarding career in cu ...
-
Call Center Representative
2 weeks ago
Thomas Cuisine Phoenix, United StatesWho We Are Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Every Thomas Cuisine team member Call Center, Representative, D ...
-
Call Center Representative
2 weeks ago
Visam Technologies Phoenix, United StatesJob Description · Job DescriptionThis is a remote position. · Visam Technologies is a premier provider of innovative Information Technology solutions and resources. We also provide you with the opportunity to enhance your skills through comprehensive technical training programs a ...
-
Call Center Representative
2 weeks ago
NEW ARIZONA FAMILY Phoenix, United StatesWe care for our team members with great benefits, a thriving company culture and a chance to change lives daily. At Lifewell, our mission is to provide life changing services and life changing careers. · Responsibilities · As a Client Service Representative in our Call Center, yo ...
-
Call Center Representative
1 week ago
TEKsystems Phoenix, United StatesJob Description · Job DescriptionJob Title: Alarm Install Coordinator · Top Skills · 1) Call Center Experience · 2) Customer service experience · 3) High volume call placements (outbound & inbound) · -CONTRACT TO HIRE- 6 MONTHS · Project Coordinator that can be trained to work a ...
-
Call Center Representative
4 weeks ago
FSL Phoenix, United StatesPosition Summary · The Call Center Representative will provide exemplary and compassionate customer service in assisting incoming callers with transportation inquiries and providing information about the services Northwest Valley Connect (NVC) provides.Part-time, Monday - Friday, ...
-
Call Center Representative
1 day ago
Ultimate Staffing Services Phoenix, United StatesThis position will function as the first point of contact for many of our prospects who are inquiring about an education with one of our colleges. This position will serve as an internal call center representative to contact new prospects, confirm their interest in our programs, ...
-
Call center representative
2 weeks ago
Randstad Phoenix, United StatesAre you seeking an opportunity to get your foot in the door with a major financial in the North Phoenix area for an onsite role? Randstad is hiring for a very exciting opportunity where you will be a part of a dynamic team and supporting customers in a call center enviornment. If ...
-
Call Center Representative
2 weeks ago
Ultimate Staffing Services Phoenix, United StatesJob Description · Job DescriptionGreat Opportunity for a service oriented professional with experience in hospitality, restaraunt, or retail. · Great Education company with national programs supporting many adutls going back to school. In this role, you will be reaching out to p ...
-
Bilingual Call Center Representative
3 weeks ago
LHH Recruitment Solutions Phoenix, United StatesJob Description · Job DescriptionBilingual Call Center Representative · LHH Recruitment Solutions is working with an eCommerce company in Phoenix. This organization is looking to add a Bilingual Spanish call center representative to their team. This job is Monday-Friday 7am-4pm o ...
-
Associate Call Center Representative
1 day ago
Adelante Phoenix, United StatesAssociate Call Center Representative · Job Details · Job Location · Adelante Healthcare Center Support Office - Phoenix, AZ · Position Type · Full Time · Education Level · HS Diploma from accredited school · Job Category · Health Care · Description · POSITION SUMMARY · The A ...
-
Bilingual Call Center Representative
1 week ago
Recruiting Firm Phoenix, United StatesJob Description · Job DescriptionAre you fluent in two languages and passionate about delivering exceptional customer service? If so, we encourage you to apply for our Bilingual Call Center Representative position In this dynamic role, you'll bridge communication gaps and be the ...
-
Associate Call Center Representative
2 weeks ago
Adelante Healthcare Phoenix, United StatesJob Details · Job Location · Adelante Healthcare Center Support Office - Phoenix, AZ · Position Type · Full Time · Education Level · HS Diploma from accredited school · Job Category · Health Care · Description · POSITION SUMMARY · The Associate Call Center Representativ ...
-
Call Center Representative II
1 week ago
Infobahn SoftWorld Inc Phoenix, United StatesJob Description · Job DescriptionTitle: Customer Care Representative · Location: Phoenix, AZ, ,85040 · Duration: 6 months (possibility for extension) · (Remote Position) · Job Description · Job title: Customer Care Representative · MUST HAVE: Active Property & Casualty (P&C) Prod ...
-
Inbound Call Center Representative
3 weeks ago
TEEMA - Litchfield Park Phoenix, United StatesJob Description · Job DescriptionJob Title: Call Center Representative · Location: Phoenix · Salary: $18 per hour · Job Description: · We are seeking a dedicated and customer-focused individual to join our team as the first point of contact for out department hotline. The ideal c ...
-
Call Center Representative II
31 minutes ago
HonorVet Technologies Phoenix, United StatesJob title : Pets Best Senior Representative, Customer Care · Location : Please EXCLUDE the following states: · - Alaska · - California · - Colorado · - Hawaii · - Oregon · - Massachusetts · - Montana · - Washington · Duration: 6 months; with possible extensions · MUST HAVE: Ac ...
-
Senior Claim Center Representative
1 week ago
Chubb Phoenix, United StatesJOB DESCRIPTION · To deliver superior customer service through phone and online interactions with agents and customers. This role requires excellent communication skills, emotional intelligence, attention to detail, and proficiency in using computers for processing. · MAJOR DUT ...
-
Processing Center Representative 1
3 weeks ago
Combined Insurance Phoenix, United StatesAs a Processing Service Representative, you will be part of a diverse team accountable for processing customer accounts and contributing to the achievement of team, branch and corporate goals related to profit, growth, retention, rate, service, and producer/client relations. The ...
Call Center Representative - Phoenix, United States - tango
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
The Call Center Representative is responsible for answering incoming calls, acting as a liaison to facilitate communication between referral sources, patients, health care agencies and tango. This role encompasses providing excellent customer service and a high level of detailed information. The CCR will establish accurate records in compliance with applicable laws and regulations and the policies of tango.
Office Location: