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    eRAD Tech Support Engineer - Greenville, United States - RadNet

    RadNet
    RadNet Greenville, United States

    3 weeks ago

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    Description
    Responsibilities

    Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward.

    With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience.

    When you join us as a Technical Support Engineer, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

    >


    You Will:

    • Troubleshoot and resolve customer technical inquiries related to eRAD software products.
    • Participate in system administration duties and projects designed to decrease emergency technical support interactions and system downtime.
    • Perform eRAD RIS / PACS system updates.
    • Educate customers in system use and best practice methods, enabling them to provide top notch healthcare
    • Enlists the support of sales specialists, service resources, engineering resources, development resources and management resources as needed

    You Are:

    • Genuinely passionate about new technologies and remain current on new tools; assist with evaluation and in making recommendations as necessary to continuously improve efficiency of software development process.
    • Able to demonstrate effective and professional communication, while working in close partnership with cross-functional teams and new users
    • Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy solving complex problems
    To Ensure Success In This Role, You Must Have:


    • PACS/Radiology experience
    • BA/BS Degree.
    • Comp TIA Linux or RHCA or RHCT Certifications.
    • Experience with CCNA/CCNP.
    • Experience with all windows operating systems (Server and Windows 7 and above).
    • Linux system administration.
    • Knowledge of archival and storage media.
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