- Assist the RSS Caseworker to conduct new client intakes to assess needs and develop and implement self-sufficiency action plans over agreed timeframes with each client.
- Assist with individualized case management support to each client through direct services, referrals, and advocacy.
- Conduct outreach calls to clients to monitor progress, understand challenges and ensure available resources are utilized.
- Assist with scheduling client appointments.
- Document all client interactions in internal database and tracking tools in accordance with program requirements.
- Assist with interpretation for the RSS Caseworker and other members of the Refugee Support Services team, as needed.
- Other related duties as assigned.
- Gain hands-on experience and on-the-job training to provide direct services to a large and diverse client caseload of newcomer families.
- Gain experience working in an office environment both virtually and in-person and participate in IRC trainings or other learning and development opportunities.
- Learn about the IRC's US Program and specifically the case management services offered to newcomers.
- Prior experience or demonstrated interest working with refugee or immigrant populations.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Excellent interpersonal and communications skills.
- Ability to take initiative and work independently on assigned tasks and a high-degree of comfort working in an external-facing, client support role.
- Strong problem-solving skills and client service orientation including the ability to be resourceful and creative to address client needs.
- Good time management and organizational skills.
- Strong attention to detail.
- A positive attitude and ability to adapt to a dynamic work environment.
- Commitment to maintain client confidentiality.
- Fluency in Haitian Creole or Spanish highly desired.
- Ability to work a hybrid schedule including scheduled in-person workdays.
- Proficient in Microsoft Office applications including Word, Excel, Outlook, and Teams.
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Refugee Support Services - Elizabeth, United States - International Rescue Committee
Description
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees delivers lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
TITLE: Refugee Support Services (RSS) Intern
LOCATION: Elizabeth, NJ
START DATE: June 2024
DURATION: 3 months
POSITION REPORTS TO: Refugee Support Services Caseworker
BACKGROUND: The International Rescue Committee (IRC) responds to the world's worst humanitarian crises and helps people to survive and rebuild their lives. At work in more than 40 countries and over 20 U.S. cities, the IRC provides resettlement, education and empowerment support to refugees and displaced people.
SCOPE OF WORK: The Refugee Support Services (RSS) Intern will work under the supervision of the RSS Caseworker to provide trauma-informed services to newcomer families to support their integration and self-sufficiency. This will include direct engagement with clients to assess their situations and develop action plans to meet the family's needs. The Intern will also support the Caseworker to connect the client to services both within the IRC and externally in accordance with client eligibility and program requirements. This internship is unpaid and requires a minimum commitment of 15 hours per week.
RESPONSIBILITIES:
LEARNING OBJECTIVES:
REQUIREMENTS:
IRC leading the way From Harm to Home.
Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
