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    Clinical Coach I - Orlando, United States - UnitedHealth Group Inc.

    UnitedHealth Group Inc.
    UnitedHealth Group Inc. Orlando, United States

    1 week ago

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    Description
    For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

    The Clinical Coach will be responsible for effective delivery of training programs across the organization. You will keep abreast of various training delivery techniques, business processes, products and systems.

    You will assist in the designing, managing, implementing and evaluating of training programs to prepare high quality and highly competent team members for meaningful contributions in the workplace.


    This is a hybrid position and will require up to 50% travel within Florida and travel outside of the market as needed.


    Primary Responsibilities:

    • Conducts training and education programs for providers, clinic operations, administrative departments, physician partners, and vendors as assigned
    • Participates in a team that designs, manages, and implements staff development, medical management, and clinical staff competency programs incorporating appropriate adult learning principles
    • Leverages creativity and utilizes a wide variety of methods to present education and training programs
    • Provides strong coaching and mentoring to learners for specific behavior and skill development utilizing effective feedback and motivational support techniques
    • Follows plan for professional development and actively seeks out opportunities to increase expertise in education and adult training programs
    • Complies with approved corporate policies and procedures
    • Provides excellent customer service and monitors quality service
    • Serves on corporate committees, task forces, and/or work groups
    • Other duties may be assigned based on business needs


    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


    Required Qualifications:

    • Medical Assistant Certification and/or 3+ years of on the job experience in state of residence
    • 1+ years of experience using electronic health care software, such as authorizations systems, case management systems or an electronic health record
    • 1+ years of experience providing direct training in a variety of settings, such as live classes, 1-to-1 training and virtual training
    • Proficiency with Microsoft Office applications (Outlook, PowerPoint, Word, Excel)
    • Ability to travel up to 50% within Florida and outside of the market as needed

    Preferred Qualifications:

    • Experience in a health care setting
    • Knowledge of insurance and managed care principles
    • Self-sufficient and able to work with minimal direction


    At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

    We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life.

    Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

    We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.


    Diversity creates a healthier atmosphere:

    OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

    OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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