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    Information Technology Support Technician - Jacksonville, United States - Brooksource

    Default job background
    Technology / Internet
    Description

    IT Support Technician

    12 Month Rolling Contract

    Jacksonville, FL (Onsite)

    As the Technical Support Specialist you will have the opportunity to join a Fortune 50 company which has been voted one of the best in world You will become an integral team member to provide first level support to the Distribution & Supply Chain system team for worldwide pharmaceutical distribution.

    All work is to be done on site following Distribution IT change control as well as warehouse management processes and procedures.

    Responsibilities:

    • Providing first level technical support to the Distribution & Supply Chain team
    • Acting as a first-responder to triage systems, hardware, or software issues
    • Responding to and troubleshooting issues from 400+ end users which will be received by phone, email, or person-to-person requests (98% of end users will be onsite and you will be traveling to their workstation to assess issues)
    • Utilize basic understanding of SQL queries to troubleshoot system issues
    • Utilizing and adding to the teams technical support knowledge base Qualifications
    • Ability to create SQL queries Proven ability to investigate and analyze problems using diagnostic tools
    • Ability to document problems and work with customers, application teams and vendor support to resolve problems Experience of L-1 and L-2 support
    • Experience of operations on a distribution floor preferred

    Required:

    • troubleshooting tier 1 and tier 2 issues
    • to work behind a computer or go deskside
    • communication skills
    • to demonstrate understanding of SQL queries


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