Jobs
>
Jacksonville

    IT Support Technician - Jacksonville, United States - ESM

    ESM
    ESM Jacksonville, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job Description

    Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring an IT Support Technician (Cellular/Wireless) I for an exciting opportunity located in Jacksonville, FL.


    Job Description and Responsibilities

    ESM is looking for a full-time IT Support Technician (Cellular/Wireless) who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include:

    • Provide superior customer service to internal and external clients making sure all users are equipped with technology to support company and customer's goals.
    • Act as a primary point of contact for incoming Helpdesk phone calls and emails related to Cellular/MI-FI Mobility, and VTC support.
    • Support various customer software and hardware as needed, including working with third-party service providers to include Apple ABM, MS Intune (Used for Email Services), Blackberry UEM (Legacy Apps for email services), VTC, and supporting customers with cellular OS 365 services.
    • Responsible for Programming, issuing , maintaining records, and supporting Apple Phones, Apple IPADS, Blackberry devices and Verizon and ATT MIFI (Hotpots)
    • Responsible for inventory and asset management of Cellular/Wireless devices.
    • Create and maintain accurate documentation to ensure correct procedures and licensing are followed
    • Research best practices for applications.
    • Maintain confidential information as needed
    • Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance
    • Escalate issues to Advanced Services and the Management team as appropriate
    • Provide basic Video Tele-Conference (VTC) support to NIPR/SIPR networks, including Initiate and Terminate VTC's, and Provide basic troubleshooting of application and connectivity for the VTC and O365 MS Teams customers.
    • Assist with basic IT Tier 1 support when workload allows it.

    Required Knowledge, Skills and Abilities (KSA)

    • 1-3 years' experience in Technical Support or equivalent experience.
    • Familiar with Cellular and Wireless technologies including Apple, Blackberry, Verizon and ATT MIFI (HotSpots), Smart Phone and Tablet applications including ABM, MS Intune (Used for Email Services), Blackberry UEM (Legacy Apps for email services).
    • Excellent team and customer service skills, must be thorough, must have excellent communications skills, written and verbal
    • Demonstrate initiative and be results oriented with flexibility and tenacity
    • Demonstrate the ability to continuously adjust priorities to reflect changing circumstances
    • Ability to work in a dynamic cross-organizational team environment
    • Strong dedication to provide quality customer service
    • Effective problem-solving skills and inherent decision-making ability
    • Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue
    • Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager

    Desired KSA

    • Support to cellular services including:
      • Install and configure Android and IOS applications
      • Install and configure MDM on cellular and wireless devices
    • Provide basic Windows Server Systems Administration
      • Hardware/Software troubleshooting
      • Basic services including file permissions, account provisioning, O365 support, etc.
    • Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations
    • Candidate must communicate effectively with team members, team lead, management, and government customer
    • Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision

    Minimum Training, Education, and Certifications

    • DoD8570 IAT Level II (eg: Sec+),

    Minimum Clearance

    • Secret

    Physical Requirements

    • Required to stand, walk and sit; communicate verbally both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus. Physical demands associated with this position may include extensive walking (including stairs) throughout offices and between buildings. May require use of personal or Government vehicle to drive to local and/or remote office locations.

    Additional Requirements

    • Other duties as assigned

    ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.

  • Interactive Resources - iR

    Support Technician

    2 weeks ago

    Interactive Resources - iR Jacksonville, United States

    Position Overview: We are seeking a dedicated Support Technician to join our team and provide technical assistance across the enterprise. The ideal candidate will possess strong hardware and software troubleshooting skills, as well as experience in point-of-sale (POS) systems, ro ...

  • Dave & Busters

    Support Technician

    1 week ago

    Dave & Busters Jacksonville, United States

    Dave & Busters - JobID: R [Field Technician / Maintenance Mechanic] As a Support Technician at Dave & Busters, you'll: Be responsible for the repair and maintenance of the building including games, simulators and technical equipment; Deliver an unparalleled Guest experience throu ...

  • Interactive Resources LLC

    Support Technician

    2 weeks ago

    Interactive Resources LLC Jacksonville, United States

    Position Overview: We are seeking a dedicated Support Technician to join our team and provide technical assistance across the enterprise. The ideal candidate will possess strong hardware and software troubleshooting skills, as well as experience in point-of-sale (POS) systems, ro ...

  • Dave & Buster

    Support Technician

    2 weeks ago

    Dave & Buster Jacksonville, United States

    Job Description: · Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome · Dave & Buster's offers an attra ...

  • BAE Systems, plc

    Field Support Technician

    1 week ago

    BAE Systems, plc Jacksonville, United States

    Responding to associate service calls to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems. Building and configuring PCs and laptops as well as loading software. Tracing cabling between workstations and Support Technician, Technicia ...

  • Cynet Systems

    Desktop Support Technician

    1 week ago

    Cynet Systems Jacksonville, United States

    We are looking for Desktop Support Technician for our client in Jacksonville, FL Job Title: Desktop Support Technician Job Location: Jacksonville, FL Job Type: Contract Job Description:Strong hands on experience needed on end user support for Windows PC and Mac related issues. · ...

  • Black Knight Financial Services

    Enterprise Support IT Technician

    2 weeks ago

    Black Knight Financial Services Jacksonville, United States

    Position:Enterprise Support IT Technician · Job Description: · LOCATION · This role is on-site in our Jacksonville, FL office, Mon-Fri. · SUMMARY · Supports the daily operations of desktop software and hardware by providing assistance through phone and email requests in resolving ...

  • Danta Technologies

    Desktop Support Technician

    1 week ago

    Danta Technologies Jacksonville, United States

    Desktop Support Technician in Jacksonville FL(Onsite) · Strong hands on experience needed on end user support for Windows PC and Mac related issues · Ability to assign and work on incident tickets through Service Now. · Ability to support meeting rooms including the TV's, polycom ...

  • BAE Systems USA

    Field Support Technician

    1 week ago

    BAE Systems USA Jacksonville, United States

    **Job Description** · Responding to associate service calls to troubleshoot the nature of reported problems and taking necessary steps to resolve thoseproblems.Building and configuring PCs and laptops as well as loading software.Tracing cabling between workstations andcommunicat ...

  • Black Knight Technologies, LLC

    Enterprise Support IT Technician

    3 weeks ago

    Black Knight Technologies, LLC Jacksonville, United States

    Position: · Enterprise Support IT Technician · Job Description: · LOCATION · This role is on-site in our Jacksonville, FL office, Mon-Fri. · SUMMARY · Supports the daily operations of desktop software and hardware by providing assistance through phone and email requests in ...

  • Black Knight Financial Services

    Enterprise Support IT Technician

    2 weeks ago

    Black Knight Financial Services Jacksonville, United States

    Position:Enterprise Support IT Technician · Job Description: · LOCATION · This role is on-site in our Jacksonville, FL office, Mon-Fri. · SUMMARY · Supports the daily operations of desktop software and hardware by providing assistance through phone and email requests in reso ...

  • State of Florida

    health support technician

    2 days ago

    State of Florida Jacksonville, United States

    Requisition No: · Agency: Department of Health · Working Title: HEALTH SUPPORT TECHNICIAN · Pay Plan: Career Service · Position Number: · Salary: 32,760.00 · Posting Closing Date: 06/01/2024 · Total Compensation Estimator Tool · Open Competitive Job Opportunity · Come Join D ...

  • State of Florida

    health support technician

    3 weeks ago

    State of Florida Jacksonville, United States

    Requisition No: · Agency: Department of Health · Working Title: HEALTH SUPPORT TECHNICIAN · Pay Plan: Career Service · Position Number: · Salary: 32,760.00 · Posting Closing Date: 05/16/2024 · Total Compensation Estimator Tool · Open Competitive Job Opportunity · Come Join D ...

  • BAE Systems

    Field Support Technician

    1 week ago

    BAE Systems Jacksonville, United States Full time

    Job Description · Responding to associate service calls to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems. Building and configuring PCs and laptops as well as loading software. Tracing cabling between workstations and communicat ...

  • Black Knight Financial Services, Inc.

    Enterprise Support Technician II

    1 week ago

    Black Knight Financial Services, Inc. Jacksonville, United States

    LOCATION - This role is on-site in our Jacksonville, FL office, Mon-Fri. SUMMARY - Supports the daily operations of desktop software and hardware by providing assistance through phone and email requests in resolving technology support issues. Configu Support Technician, Technicia ...

  • Brooksource

    Information Technology Support Technician

    2 weeks ago

    Brooksource Jacksonville, United States

    IT Support Technician · 12 Month Rolling Contract · Jacksonville, FL (Onsite) · As the Technical Support Specialist you will have the opportunity to join a Fortune 50 company which has been voted one of the best in world You will become an integral team member to provide first le ...

  • Black Knight Financial Technology Solutions

    Enterprise Support Technician II

    2 weeks ago

    Black Knight Financial Technology Solutions Jacksonville, United States

    Position: · Enterprise Support Technician II · Job Description: · LOCATION · This role is on-site in our Jacksonville, FL office, Mon-Fri. · SUMMARY · Supports the daily operations of desktop software and hardware by providing assistance through phone and email requests in resolv ...

  • Brooksource

    Information Technology Support Technician

    4 weeks ago

    Brooksource Jacksonville, United States

    IT Support Technician · 12 Month Rolling Contract · Jacksonville, FL (Onsite) · Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. · As the Technical Support Specialist you will have the oppor ...

  • Brightway Insurance

    Agency Support Technician II

    2 weeks ago

    Brightway Insurance Jacksonville, United States

    Job Description · Job DescriptionAbout Brightway: · Established in 2008, Brightway has grown to become one of the largest privately-owned property/casualty insurance distribution companies in the U.S. with more than 350 agencies in 38 states and more than $1.2 billion in annual p ...

  • Nova Southeastern University

    IT Client Technology Support Technician II

    2 weeks ago

    Nova Southeastern University Jacksonville, United States

    IT Client Technology Support Technician II · Job Number: 505364 · Work Type: Full Time with Full Benefits · Location: Jacksonville, Florida · Department: SEC-Technology Facilities · Categories: Information Technology · About Us: · We are excited that you are considering joini ...