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    Field Support Technician - Jacksonville, United States - BAE Systems USA

    BAE Systems USA
    BAE Systems USA Jacksonville, United States

    3 weeks ago

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    Description

    **Job Description**

    Responding to associate service calls to troubleshoot the nature of reported problems and taking necessary steps to resolve thoseproblems.Building and configuring PCs and laptops as well as loading software.Tracing cabling between workstations andcommunication closets.Performs other related duties as assigned, including ordering equipment.Demonstrated customer service and technical knowledge gained from prior experience to resolve issues surrounding installation, usage, and training on software and/or hardware products.

    **Required Education, Experience, & Skills**

    High School Diploma and 2 years work experience or equivalent experience

    CompTIA Network and A Certified or equivalent experience

    Required Skills to include:

    Troubleshooting skills for applications running on windows based platform (office, browsers, printers, etc.)

    Experience with HP/Dell laptops, tablets and desktops running Windows 10

    Experience with Microsoft server software

    Experience troubleshooting network connections while working with a remote team.

    Experience with packet capture (Wire Shark, ETC)

    Experience with Microsoft Active Directory

    Excellent customer service skills

    Knowledge in Asset Management

    **Preferred Education, Experience, & Skills**

    Proven experience in an administrative and support role.Ability to work both independently and as part of a team.

    Self-starter with excellent written and verbal communications skillsAbility to successfully prioritize service issues based on multiple competing objectives. Ability to routinely multitask and reassign priorities. Ability to exert energy up to 20 pounds of force occasionally or a negligible amount of force to lift, carry, push or pull objects. Ability to be mobile to provide support throughout the facility and offsite offices.

    **Pay Information**

    Full-Time Salary Range: $ $79400

    Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

    Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

    **Field Support Technician**

    **101331BR**

    EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression

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