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- Providing first level technical support to the Distribution & Supply Chain team
- Acting as a first-responder to triage systems, hardware, or software issues
- Responding to and troubleshooting issues from 400+ end users which will be received by phone, email, or person-to-person requests (98% of end users will be onsite and you will be traveling to their workstation to assess issues)
- Utilize basic understanding of SQL queries to troubleshoot system issues
- Utilizing and adding to the teams technical support knowledge base Qualifications
- Ability to create SQL queries Proven ability to investigate and analyze problems using diagnostic tools
- Ability to document problems and work with customers, application teams and vendor support to resolve problems Experience of L-1 and L-2 support
- Experience of operations on a distribution floor preferred
- troubleshooting tier 1 and tier 2 issues
- to work behind a computer or go deskside
- communication skills
- to demonstrate understanding of SQL queries
Information Technology Support Technician - Jacksonville, United States - Brooksource
Description
IT Support Technician
12 Month Rolling Contract
Jacksonville, FL (Onsite)
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As the Technical Support Specialist you will have the opportunity to join a Fortune 50 company which has been voted one of the best in world You will become an integral team member to provide first level support to the Distribution & Supply Chain system team for worldwide pharmaceutical distribution.
All work is to be done on site following Distribution IT change control as well as warehouse management processes and procedures.
Responsibilities:
Required: