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    Enterprise Support IT Technician - Jacksonville, United States - Black Knight Financial Services

    Black Knight Financial Services
    Black Knight Financial Services Jacksonville, United States

    3 weeks ago

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    Description

    Position:
    Enterprise Support IT Technician


    Job Description:

    LOCATION
    This role is on-site in our Jacksonville, FL office, Mon-Fri.


    SUMMARY


    Supports the daily operations of desktop software and hardware by providing assistance through phone and email requests in resolving technology support issues.

    The EUC (End User Computing) group has reach into every aspect of our fast-paced, dynamic company, using cutting-edge technology and tools to provide for the needs of our users and the company as a whole.

    Configures and installs new technology while also providing maintenance by repairing, upgrading, and backing up existing technology.


    RESPONSIBILITIES
    Onboarding training of new and existing internal end users into ICE's environment

    Supporting hardware, software, and network needs for Windows, Mac, and virtual environments

    Ticket and incident management via ServiceNow including issue resolution, escalation and documentation management

    Hardware and software deployment – desktop and laptop imaging and software deployment, in addition to VOIP phone deployment

    Active Directory, Azure, and Intune, and Exchange Online provisioning – device authentication, maintaining users, groups, and distribution lists

    File, print and DHCP management – support and troubleshooting

    Mobile device support – MDM and managing Apple, Android devices

    Purchasing – Managing the IT hardware workflow

    Hardware inventory management, regularly required to stand, stoop, kneel, bend, crouch and lift 50+ pounds

    Conference room AV system troubleshooting and video conferencing system support (Zoom, Teams, Webex etc.)

    Must be willing to be on call at times during nights and weekends

    Performs other duties as required


    MINIMUM REQUIREMENTS
    Bachelor's degree in computer science, MIS, CIS, or the equivalent combination of education, training, or work experience

    Required experience in supporting desktop software and hardware products and problem solving/troubleshooting

    Required experience with Windows OS and Microsoft Office Suite


    PREFERRED QUALIFICATIONS
    Experience with Microsoft Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server

    Experience with MacOS

    Networking technology such as Cisco, Juniper

    Strong multitasking, time prioritization, collaborative and communication skills

    Experience in an exchange, trading facility, or financial services

    Knowledge of PowerShell, scripting

    Excellent analytical, decision-making and problem solving skills

    Ability to develop partnership-oriented relationships with business executives and functional leaders

    Ability to determine escalation practices

    Ability to listen and communicate with clients to effectively solve issues and provide excellent customer support

    Results oriented, business focused, and successful at interfacing across multiple organizational units

    ICE carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan


    EEO Statement:
    ICE is an Equal Opportunity/Affirmative Action employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status.

    Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter.

    ICEs commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.


    Location:
    Jacksonville, FL


    Time Type:
    Full time

    BLACK KNIGHT IS PROUD TO BE PART OF ICE

    ICE + BLACK KNIGHT | THE ULTIMATE CONNECTION

    The Industry's Leading Provider of Technology, and Data and Analytics Solutions


    ICE Mortgage Technology is a mortgage and finance industries' leading provider of integrated technology, data and analytics solutions that facilitate and automate many of the business processes across the entire loan lifecycle.

    Black Knight is the provider lenders and servicers rely on to support their strategic goals and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to excellence, innovation, integrity and leadership.


    We promote a culture of continuous learning and growth by providing unrivaled leadership, learning and training opportunities in an energizing environment that helps our employees learn new skills and advance in their careers.

    Learn more about employee benefits )

    ICE is committed to giving back to the communities where we live and work. Whether we donate time or funds, we are unified in our commitment to helping those in need.

    Learn more about our community involvement )
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