Raj Sharma

Sr. Solutions Consultant | Planview, Inc. – Jacksonville, FL                                                               April 2018 – April 2023 

• Spearheaded transformative solutions as a Sr. Solutions Consultant at Planview, Inc., resulting in seamless integration of customers' SDLC applications with precision and finesse.
• Revolutionized the landscape of real-time configuration by showcasing unparalleled mastery in orchestrating the integration of Cloud-based applications like ServiceNow and Jira Cloud using Tasktop Hub's cutting-edge API-based technology.
• Empowered IT leaders to establish an efficient and interoperable tool stack for their teams, eliminating hindrances such as error-prone duplicate data entry, cumbersome handovers, and manual traceability, leading to extraordinary results.
• Surpassed expectations by providing customers with custom integration solutions through ingenious custom JavaScript code, enabling seamless system harmonization.
• I provided mentorship and training to customers, offering guidance on the most effective methods for testing their integrations. This included emphasizing best practices for creating manual test cases and implementing automation using JavaScript.
• I made certain that customer integrations adhered to their specific requirements by helping both customers and teams in testing the integrations. This involved utilizing both manual test cases and automation techniques using JavaScript.
• Equipped customers with the necessary knowledge and expertise on API concepts, empowering them to navigate the evolving landscape of modern software integration.
• Guided both technical and non-technical customers through Tasktop Hub implementation and integration, fostering a streamlined and efficient workflow environment.
• I oversaw and coordinated both clients and teams spanning across various time zones around the world.

IT Manager | Florida Blue – Jacksonville, FL                                                                                   June 2017 – April 2018

• Revolutionized data analysis and empowered business Customer Experience teams by leading and managing a dynamic team of 23 highly skilled IT professionals to develop a cutting-edge data mart leveraging state-of-the-art open-source technology, specifically Hadoop.
• Consistently delivered exceptional solutions surpassing business requirements using profound expertise in software development and IT product design lifecycle, seamlessly navigating between Waterfall and Agile methodologies.
• Positioned the organization as an industry trailblazer by consistently delivering pioneering solutions at the forefront of technology, enabling analysis of vital metrics such as NPS, CPI, CSAT, and Call Center FCR.
• Fostered collaboration and synergy by cultivating robust and enduring relationships with IT staff, esteemed business partners, and trusted vendors, driving unparalleled success.
• Achieved remarkable results by spearheading a transformative initiative to streamline the IT team, implementing best practices, and increasing development velocity, thereby staying ahead of the competition.

Director - Professional, Training, and Delivery Services | Orasi Software – Atlanta, GA                        June 2007 – June 2017 

• Provided expert advice to Executive and Middle Management by assessing and aligning quality management practices with industry standard best practices.
• Established a strategic quality management TCoE roadmap, setting near term, mid-term, and long-term goals for effective quality management.
• Managed automation and manual test management across small, medium, and large-scale projects using HP Test Management suite (ALM/QC) and HP Functional automation test suite (UFT/QTP/ST), showcasing expertise in these tools.
• Created comprehensive test management dashboards using HP ALM Dashboard capability, offering clear visibility into project progress and quality metrics.
• Ensured efficient and effective quality assurance throughout the software development lifecycle by employing QA processes for both Agile and Waterfall methodologies.
• Streamlined testing processes by implementing modular automation frameworks using HPE UFT (QTP & ServiceTest) and Selenium WebDriver, including Data Driven, Keyword driven, and Hybrid automation frameworks.

Sr. Quality Assurance Manager/ Consultant | Kaiser Permanente – Atlanta, GA                                    Sept 2006 – July 2007 

• Enabled the QA team to establish consistent and comprehensive testing procedures by spearheading the creation of Standard Test Plan Templates and Standard Test Matrix.
• Proactively assessed and designed testing objectives from the outset of projects, ensuring effective test coverage and alignment with project goals.
• Provided clear guidance for testing activities through the development of high-level test strategy and test plan documents, facilitating efficient test execution.
• Demonstrated strong organizational skills by effectively coordinating test environments and test data, ensuring smooth and reliable testing processes.
• Optimized testing efficiency and accuracy through the creation and implementation of functional automation test strategy and test plan documents.
• Improved software quality and customer satisfaction by establishing and implementing a Software Defect process, enhancing defect identification, tracking, and resolution.

QA Manager | Automatic Data Processing (ADP) – Atlanta, GA                                                          June 2005 – Sept 2006

• Streamlined testing processes and improved overall quality assurance by coordinating and managing the end-to-end UAT phase of the SDLC, collaborating closely with Business Users, and implementing efficient UAT testing processes in an Agile Environment.
• Successfully led a team of up to 25 Associates and managed 4 major projects simultaneously, optimizing resource allocation and ensuring timely project delivery.
• Implemented comprehensive High Level Project Test Plans and effectively managed the SIT phase across multiple projects, resulting in efficient testing processes and streamlined project delivery.
• Acquired E2E Business Scenarios, set up UAT environments, and oversaw the setup of desktops for Business Users, enhancing collaboration and ensuring smooth testing processes in the UAT phase.

EDUCATION

Computer Information Systems | Purdue University – West Lafayette, Indiana