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    Lead Patient Services Assistant - Minneapolis, United States - Veterans Health Administration

    Veterans Health Administration
    Veterans Health Administration Minneapolis, United States

    1 week ago

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    Description

    Summary

    This position is located within the Minneapolis VA Health Care System within the Business Office service line. The employee serves as the Lead Program Support Assistant in the Eligibility and Enrollment Unit, Benefits Section, Business Office and supports the full range of Patient Services Assistants (PSAs) duties and responsibilities. The employee will serve as the lead to a core group of Patient Services Assistants.

    Duties

    ***THIS IS NOT A VIRTUAL or REMOTE POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

    Major duties listed but not limited to:
  • Interpret and apply VA rules and regulations relating to determining complex legal eligibility to benefits relating to hospital admissions; nursing home; hospice: catastrophic disabilities; domiciliary; fee basis; outpatient care; dental treatment; prosthetic appliances; patient transfer and beneficiary travel
  • Provide guidance and technical direction necessary for accomplishing the work of the team and unit
  • Receive requests for transportation from outpatient clinics, schedules them with contracted vendors or volunteer van network
  • Advise supervisor on problems that may arise, such as backlogs that cannot be disposed of promptly
  • Provide information to supervisor concerning promotion, reassignment, and recognition of outstanding performance and personnel needs as requested
  • Provide continued education to the assigned team on current and new policies or procedure
  • Maintain records of work accomplishments and time expended and prepares production reports when requested
  • Interpret and apply benefits associated with local and national sharing agreements, Memorandum of Understanding (MOUs) and contractual agreements with other federal, state, local and private entities
  • Assist in the planning, review, and reporting of data/statistical results of program/projects studies
    • Work Schedule: Sunday-Saturday, 6: :30 . This is a full time position, with a 40-hour work week. Work Schedule varies throughout the week and various times of the day to include weekends and holidays (work hours may be further discussed during interview process).
    Telework: Not Available
    Virtual: This is not a virtual position
    Position Description/PD#: Lead Patient Services Assistant / PD60412A
    Relocation/Recruitment Incentives: Not Authorized
    Permanent Change of Station (PCS): Not Authorized
    Financial Disclosure Report: Not required
    Bargaining Unit Position: Yes, AFGE/1272

    The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
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