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    Customer Service Assistant - Minneapolis, United States - On-Demand Group

    On-Demand Group
    On-Demand Group Minneapolis, United States

    3 weeks ago

    Default job background
    Restaurants / Food Service
    Description

    On-Demand Group is currently seeking for a Customer Service Assistant for a 6-month contract engagement to start.

    Job Title: Customer Service Assistant

    Duration: Contract to Hire

    Location: Bloomington, MN (Hybrid)

    Working Environment: Hybrid

    Job Description:

    Processes OneTrust privacy contacts within the required timeframe; reporting any anomalies

    Process app and gift card contacts within 72 business hours; reporting any anomalies

    Answer promptly and accurately route corporate receptions calls from 7:30am-10:00am M-F

    Monitor corporate voicemail boxes daily

    Accurately transcribe fan voicemails into contact forms

    Forward voicemails as appropriate

    Monitor and process incoming emails to Fan Relations team email box per directions provided

    Print, track and send gift cards letters to fans

    Print and send letter correspondence to fans

    Review incoming physical mail, scan and document contact in database; assigning as required

    Assist with ordering of Gift Cards

    Other projects as assigned

    Education and Qualifications:

    High School Diploma or GED equivalent required

    2-5 years in a customer service-related position; call center or Quick Service (QSR) industry preferred

    Excellent written and verbal communication skills required.

    Able to exercise tact, patience, and professionalism at all times in responding to consumers and colleagues, regardless of issue or their demeanor.

    Intermediate computer skills (Microsoft Word and Excel)

    Strong technical aptitude a plus

    Excellent data entry skills

    Strong ability to multi-task and prioritize multiple projects and requests simultaneously.

    Well organized with a high attention to detail and accuracy

    Ability to work quickly in a fast-paced environment with frequent interruptions.

    Ability to work independently with little supervision.

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