Director of Front Office - Chicago, United States - Omni Hotels & Resorts

Omni Hotels & Resorts Chicago, United States

1 week ago

Description

Overview

Chicago Hotel

Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition.

Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.

Job Description

To work closely with the General Manager and Front Office Leadership team to oversee the Front Desk and Guest Services staff, ensuring maximum Front Office operating efficiency. Managing and problem solving associate and guest issues while remaining professional at all times.

Responsibilities

Ensure registration cards are completed.
Ensure all needed reports are run.
Continued training done with all associates. Ensure all internal training programs are consistent.
Communicate with all departments on continuing basis. Especially the communication with Front Office Managers each evening/morning.
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
Be familiar with the hotel computer system for training, maintenance and trouble shooting
Complete rate discrepancy report and make needed changes.
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
Complete check-out with balance report.
Complete credit check daily.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
Assist with departmental scheduling and monitoring payroll productivity.
Directly oversee all aspects of Front Office, Guest Services and the PBX department.
Attend meetings as assigned by Director of Operations.

Qualifications

At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.
Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.
Must have excellent organizational, supervisory, customer service skills.
Must be able to work well under stressful situations and handle challenges in a professional manner.
Must have a 4 diamond presentation.
Hospitality Management Degree or similiar preferred.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:
EEOC is the Law Poster
and the following link is the
OFCCP's Pay Transparency Nondiscrimination policy statement .
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

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