Assistant Front Office Manager - Chicago, United States - Omni Hotels & Resorts

Omni Hotels & Resorts

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Chicago Hotel

Sweet Home for sureChicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty.

There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few.

The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago.

We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition.

Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.

The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate.

We embody a culture of respect, gratitude and empowerment day in and day out.

If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.

Job Description:

To work closely with Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities:

Handle all training with associates to ensure Omni Standards.
Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
Be very familiar with the hotel computer system for training maintenance and trouble shooting.
Complete weekly supply inventories to ensure adequate pars of such.
Complete rate discrepancy report and make needed changes.
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
Prepare group information sheets.
Complete checkout with balance report.
Complete credit check daily.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
Assure knowledge and training of Marketing Programs of company and hotel.
Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications:

Previous luxury hotel experience is required.
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
Ability to stand for the entire scheduled shift.
Customer service oriented, ability to multitask, detail orientation, and excellent organizational skills needed.
Four year college degree, preferably in the hospitality industry
Knowledge of Property Management Systems and related computer programs
Strong knowledge of Microsoft Office Software.
Omni Hotels & Resorts is an equal opportunity employer.

The EEO is the Law poster and its supplement are available using the following links:
_EEOC is the Law Poster_ and the following link is the _OFCCP's Pay Transparency Nondiscrimination policy statement_