- Responds to incoming interactions initiated via phone.
- Fulfills incoming service requests.
- Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies.
- Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions.
- Appropriately escalates incidents as required and monitors resolution progress until the incident is resolved to the caller's satisfaction.
- Keeps IT Service Desk team and management informed of any new support issues in a clear and timely manner.
- Researches support issues when resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and via collaboration with other team members.
- Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.
- Performs other job-related duties as assigned or apparent.
- High School Diploma or G.E.D.
- Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products.
- Ability to communicate technical information to non-technical users.
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Randstad Scottsdale, United Stateshelp desk support. · + scottsdale , arizona · + posted 6 days ago · **job details** · summary · + $15 - $18 per hour · + contract · + no requirements · + category computer and mathematical occupations · + reference1050289 · job details · job summary: · Job Description · + Looking ...
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Randstad Scottsdale, United Stateshelp desk support. · + scottsdale , arizona · + posted 4 days ago · **job details** · summary · + $15 - $18 per hour · + contract · + no requirements · + category computer and mathematical occupations · + reference1050289 · job details · job summary: · Job Description · + Looking ...
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Randstad Scottsdale, United Stateshelp desk support. · + scottsdale , arizona · + posted 5 days ago · **job details** · summary · + $15 - $18 per hour · + contract · + no requirements · + category computer and mathematical occupations · + reference1050289 · job details · job summary: · Job Description · + Looking ...
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Randstad USA Scottsdale, United States Freelance, Full timejob summary: · Job Description · Looking for candidates with 0-2 years of technical support (preferably phone support) candidates who are interested in providing technical support to employees, contractors and consultants · Candidate will be the answering the initial technical p ...
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Cavco Industries Phoenix, United StatesAt Cavco Industries, Inc. (NASDAQ CVCO), our 7000 team members are at the heart of everything we do. We design and produce quality, affordable factory-built homes. We are also a leading producer of park model RVs, vacation cabins and factory-built commercial structures. In additi ...
Help Desk - Scottsdale, United States - IntraEdge
Description
Job DescriptionPOSITION SUMMARY:
A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single point of contact between the end-user and other IT resources.
This position also documents incoming interactions and their resolutions and manages ticket routing and incident resolution with other IT resources.
PROJECT INFORMATION:
Service Desk.
PRINCIPAL RESPONSIBILITIES: