Help Desk Level I - Tempe, United States - TeamLogic IT

TeamLogic IT

Verified Company

Tempe, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Benefits:

401(k)
401(k)

matching

Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development

Help Desk Level 1
We are a managed services provider - providing amazing work for both small and medium-sized businesses. We are the best at what we do because we take the time to get to know our customers. We listen more than we talk, and we seek to understand their needs. We are passionate about finding them the best solutions.

Not only do we need your technical expertise to meet our client's business needs, but we need your cool, calm, a good understanding demeanor, energetic, passionate, gotta-get-this-done-right-and-right-now attitude.

Calm on the outside - mind racing on the inside? As long as you take the time to understand the client's needs and help create the best solution - you're the right person for us and we are the right company for you

We're looking for an IT Support Technician 1 to support our clients and our team.

This position could be at any of our locations: Tempe, NW Valley (I-17 & 101) or Flagstaff

The day-to-day:

Handling inbound tickets
Updating service tickets
Working with teammates to assure timely resolution to client requests
Answer phone calls from our clients
Document any new information that has not already been documented
Identify Client IT needs and work with team members to develop solutions
Be available at inconvenient times for upgrades, troubleshooting, etc. hopefully not too often, but you know how it goes

We are a great fit for you if you:

Have a nurturing personality
Are resultsoriented, selfmotivated, energetic, professional, and reliable.
Possess extraordinary customer service skills and strong multitasking, organizational, documentation, and timemanagement skills.
Are comfortable working with clients of all kinds and have experience discovering business and technology needs. People need to feel heard and comfortable with our solutions this stuff is complicated
Have a strong understanding of technology and business productivity systems.
Already have 1+ years of experience working for a Managed Service Provider and 2+ years of handson experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Office 365, etc.
Devoted to yourself to improve your education and IT field of study
Must have reliable transportation.

It would great if you have:

Experience with PSA (Professional Services Automation) and RMM (remote monitoring and management) tools like Autotask and Kaseya VSA.
Experience working tickets and answering phone calls from customers.
Experience providing remote desktop support.

Having one or more of these certifications/education would let us know you mean business: