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    Supply chain Project Manager@Remote - San Francisco, United States - Diverse Lynx

    Diverse Lynx
    Diverse Lynx San Francisco, United States

    2 weeks ago

    Default job background
    Description
    Work location Remote
    Role Supply chain Project Manager


    Relationships:
    Manages relationships with Sales Field team members
    Engages with vendor Customer Service team members
    Engages with vendor and client Supply Chain and Systems teams
    Develops strong overview of Demonstration Loans Program and drives Process, Tool and business flow improvements
    Develops and delivers Demonstration Loans Program communications to Sales for the Americas region
    Ensures high field satisfaction with program through survey follow up and proactive training
    Aligns processes with colleagues in other regions
    Identifies Sales Process, Tools and Training opportunities
    Engages and represents Sales with cross-functional teams
    Monitors regional reports to understand Demonstration Loan performance and trends
    Leads additional global projects / initiatives relating to field engagement which require cross functional partnerships
    Supports high-level escalations, performing root cause analysis and driving process improvement discussions to ensure ongoing field satisfaction


    Responsibilities:
    Develops and delivers Demonstration Loans Program communications to Sales for the AMERICAS region
    Ensures high field satisfaction with program through survey follow up and proactive training
    Develops strong overview of Demonstration Loans Program and drives Process, Tool and business flow improvements
    Aligns processes with colleagues in other regions
    Identifies Sales Process, Tools and Training opportunities
    Engages and represents Sales with cross-functional teams
    Monitors regional reports to understand Demonstration Loan performance and trends
    Leads additional global projects / initiatives relating to field engagement which require cross functional partnerships
    Supports high-level escalations, performing root cause analysis and driving process improvement discussions to ensure ongoing field satisfaction


    Technical Skills:
    Excellent ENGLISH written and spoken (essential)
    Strong verbal and written communication skills (essential)
    Excel to intermediate level e.g. trending analysis, reports etc (essential)
    Developing and redesigning business processes and presentation skills (essential)
    Typically requires 5+ years customer service experience, including 2+ years of project management or team lead experience


    Soft Skills:
    Above average interpersonal and relationship skills
    High levels of customer orientation and service excellence
    Efficient collaborative skills with internal / external customers and cross functional teams
    Ability to prioritize and capacity to work under pressure and tight deadlines
    Excellence in problem solving and decision making
    can do and positive attitude, proactive engagement and solutions seeking
    Teamwork, ability to share, trust and gain credibility across the board
    High levels of Accountability and Ownership
    Open to change and work under a constant business change environment
    Goals and objectives orientation

    Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.

    All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.

    We promote and support a diverse workforce across all levels in the company.

    #J-18808-Ljbffr
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