Remote Customer Success Manager - San Francisco, CA, United States - unitQ

Description

We're a game-changing SaaS platform that empowers companies to take charge of product quality and drive growth.

By using our platform to listen to user feedback from both public and private channels, unitQ's leading AI technology tells companies precisely what product quality fixes will have the highest impact.

Insights from unitQ drive higher conversion rates, better customer satisfaction, and more efficient use of engineering resources.

As the Customer Success Manager, you'll be the main point of contact for our rapidly growing customer base, ensuring customers are delighted with the entire unitQ experience.

We're looking for people with a high degree of customer empathy who can lead strategic customer conversations and drive processes for our onboarding and training programs.

We're still a young team, so each member plays an integral role in building the foundation of our future customer success and support organization.

Lead new customer onboardings working in close conjunction with Sales and Operations teams
Drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience
Proactively engage customers through regular touchpoints to deliver insights and help customers operationalize unitQ's data across their teams
Deeply understand customers' perception of ROI and actively communicate ROI of the unitQ platform
Document and systematically track all activities for accounts and deliver feedback from customers to relevant internal teams
Track indicators of customer churn and drive contract renewals and upsell opportunities

High-energy and passionate about making customers successful and helping them exceed their business goals
Program or project management experience ideally focused on onboarding or customer processes
Will work in our Burlingame, CA office on Mondays, Wednesdays and Thursdays unless at in-person customer meetings

Flexible/unlimited Vacation Policy
~ Medical coverage through BlueShield and Kaiser
~ Dental and Vision coverage through Beam
~50/month internet/cell phone/equipment reimbursement
~ Generous leave policies
~ Thrive Market - company-paid membership and $50/month stipend (for remote US employees only)
~ Continuing education reimbursement
~ Stock Options
~ Snacks and dog friendly office environment

At unitQ, we believe that a diverse and inclusive team is key to building a great product.

Based in Burlingame, California, unitQ was founded by experienced entrepreneurs with the mission to help companies harness their customer feedback to monitor product quality.

The small but growing team includes the co-founders of Skout, as well as former VMware engineers and designers.

With their backgrounds in consumer software and experience in operating large-scale product deployments, they've designed unitQ Monitor to help companies stay on top of global trending product issues, improve their product experience, and align their organizations.

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