Jobs
>
New York City

    Sr Systems Support Analyst - New York, United States - Fanatics

    Fanatics
    Fanatics New York, United States

    3 weeks ago

    Default job background
    Description
    Job Description

    The Sr Systems Support Analyst role works with a wide range of users including our Executive leadership team. Installing and configuring computer systems, diagnosing hardware/software errors, and solving technical problems, either over the phone or face to face.

    General Duties and Responsibilities:
    • White glove support and customer service to our executive leadership team.
    • Perform Software Installation, diagnostics, and repair.
    • Network Analysis and Troubleshooting, to include installation of network gear and communication with ISP.
    • Work cooperatively with users to provide basic direction and instruction with computer applications and systems.
    • Maintain confidential data and information.
    • Analyze problems; identify alternative solutions, project consequences of proposed actions.
    • Communicate clearly and concisely, both orally and in writing.
    • Analyze situations carefully and adopt effective courses of action.
    • Operate and maintain Apple iOS and MacOS hardware.
    • Operate Windows based hardware and software.
    • Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
    • Perform highly skilled and complex PC maintenance, repair, analysis, and testing.
    • Ensure compliance with and follow standard practices and procedures common to computer networking and information systems work.
    • Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
    Education Requirements:
    • College degree, or related work experience, or High school diploma/equivalent and related work experience.
    • CompTIA A+ certified or equivalent certification
    • CompTIA Net+ certified or equivalent certification
    General Knowledge, Skills and Abilities:
    • Excellent verbal and written communication skills
    • Experience with handheld scanners, label printers, and other ruggedized equipment a plus.
    • Strong knowledge of MacOS, Windows OS and MS Office products
    • Strong troubleshooting skills
    • Ability to stay calm in stressful situations, especially when dealing with demanding customers and/or upper management.
    • Ability to handle multiple competing priorities.
    • Ability to work with minimal supervision.
    • Ability to use discretion and confidentiality with access to sensitive data.
    • May require occasional travel to remote locations.
    • Ability to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs.
    • Experience troubleshooting and resolving WAN/LAN print related issues.
    • Ability to perform Active Directory administrative tasks including creating users, reviewing group policy settings, and managing computer accounts within an organizational unit structure.
    • A strong dedication to quality customer service.
    • Good analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last-minute requests.
    • Responsible for all aspects of end-user computer provisioning including setup of hardware, software, and peripherals.
    The salary range for this position is $95,000- $105,000, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.

    About Us

    Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.

    As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

    About the Team

    Fanatics Collectibles is a leading licensor, producer, designer, and seller of physical and digital trading cards, sports memorabilia, and other digital assets for entertainment and sports properties globally, as well as a manufacturer of physical and digital trading cards. It has secured exclusive licensing arrangements with major national professional sports leagues, including the MLB, NFL and the NBA, and related players associations, to produce physical and digital trading cards and other collectibles.

    Fanatics Collectibles also has partnerships with a number of individual international sports teams and leagues, as well as owners of other entertainment properties granting similar exclusive rights. Fanatics Collectibles recently announced Fanatics Live, expected to launch later in 2023, which will focus on transforming the digital shopping experience through personality-driven content and entertainment.
  • Crédit Agricole S.A.

    Repo Support Analyst

    1 week ago

    Crédit Agricole S.A. New York, United States

    Détail de l'offreInformations généralesEntité A propos de Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB) Crédit Agricole CIB est la banque de financement et d'investissement du groupe Crédit Agricole, 10ème groupe bancaire mondial en taille de bilan 2021 (The ...

  • Crédit Agricole S.A.

    Repo Support Analyst

    1 day ago

    Crédit Agricole S.A. New York, United States

    Détail de l'offre · Informations générales · Entité · A propos de Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB) · Crédit Agricole CIB est la banque de financement et d'investissement du groupe Crédit Agricole, 10ème groupe bancaire mondial en taille de bila ...

  • Trigyn Technologies

    IT support analyst

    4 weeks ago

    Trigyn Technologies New York, United States 4-6 months (contract)

    Job Description: · We are looking for an IT support analyst to join our IT department to support end-users in resolving technical problems. The responsibilities of the IT support analyst include responding to technical queries and issues, resolving problems in a timely manner, a ...

  • Harris Computer

    Support Analyst

    4 weeks ago

    Harris Computer New Jersey, United States Full time

    Support Analyst · Harris School Solutions - Remote · Harris School Solutions is seeking a Support Analyst to join our WinCap support team. The successful candidate will provide application support to customers for our WinCap School Financial Management software product line, ass ...

  • EDI Staffing

    IT Support Analyst

    2 days ago

    EDI Staffing New York, United States

    Overview: · The IT Support Analyst is responsible implementing, maintaining and supporting IT and information systems to meet the business needs of company. This position will provide project management in assigned area(s) of responsibility, which includes technical analysis, des ...

  • NYU Rory Meyers College of Nursing

    IT Support Analyst

    2 days ago

    NYU Rory Meyers College of Nursing New York, United States

    Position Summary · NYU's Stern School of Business has an exciting opportunity for an IT Support Analyst in the IT Department. The IT Support Analyst will analyze, evaluate and diagnose escalated technical problems involving Stern-wide technology services and products; assess com ...

  • automotiveMastermind Inc.

    IT Support Analyst

    3 days ago

    automotiveMastermind Inc. New York, United States

    About the Role: · Grade Level (for internal use): · 08 · What you will do: · Are you ready to take your IT Support skills to the next level and make a meaningful impact in a dynamic environment? Join our team as an IT Support Analyst and become an integral part of our mission ...

  • S&P Global

    IT Support Analyst

    3 days ago

    S&P Global New York, United States

    · About the Role: Grade Level (for internal use): · 08 What you will do: · Are you ready to take your IT Support skills to the next level and make a meaningful impact in a dynamic environment? Join our team as an IT Support Analyst and become an integral part of our mission to ...

  • Nicoll Curtin

    Application Support Analyst

    2 days ago

    Nicoll Curtin New York, United States

    We are seeking an Application Support Analyst to join a New York based Asset Management Organization. This role is ideal for candidates with strong communication skills who are eager to utilize their technical abilities to support trading and middle office applications. · This is ...

  • Phyton Talent Advisors

    Trade Support Analyst

    4 weeks ago

    Phyton Talent Advisors New York, United States

    Our Client a Global Investment Bank, is seeking a Trade Support Analyst in their New York, NY location. · Responsibilities: · Supervise and support 2 HIFs (Volcker and Client Money) within the NA Equity Swap Trade Support team. · Ensure accurate processing of high-risk corporate ...

  • Silver Search Inc

    User Support Analyst

    4 weeks ago

    Silver Search Inc New York, United States Full time

    User Support Analyst - onsite NYC New York, NY Summary: We are seeking a highly motivated IT Support Specialist to assess, triage, research, and resolve incidents, service requests, and information requests spanning application software, hardware componentry, network configuratio ...

  • CACI

    Litigation Support Analyst

    1 week ago

    CACI New York, United States

    Litigation Support Analyst (DMA II)Job Category: Service Contract ActTime Type: Full timeMinimum Clearance Required to Start: DOJ MBIEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * * · What You'll Get to Do: · Performs moderately complex lit ...

  • The Walt Disney Company (Corporate)

    Premier Support Analyst

    1 week ago

    The Walt Disney Company (Corporate) New York, United States Regular

    Job Summary: · We are storytellers at Disney. We make the impossible happen. The Walt Disney Company is a leader in entertainment and technology worldwide. Walt had a passion for finding new ways to move audiences everywhere—a passion that still guides us in an enterprise that r ...

  • CACI

    Litigation Support Analyst

    1 week ago

    CACI New York, United States

    Litigation Support Analyst (DMA I)Job Category: Service Contract ActTime Type: Full timeMinimum Clearance Required to Start: DOJ MBIEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *What You'll Get to Do · Performs moderately complex litigati ...

  • Mondrian Alpha

    Trade Support Analyst

    1 week ago

    Mondrian Alpha New York, United States

    A market leading, multi-billion dollar AUM Hedge Fund, are looking to make a newly created hire for its illiquid trading desk. · Working in a specialist team that specifically focus on the firm's illiquid / complex transactions, the hire will work with an industry recognised fron ...

  • Rose International

    Application Support Analyst

    3 weeks ago

    Rose International New York, United States

    Date Posted: 05/07/2024 · Hiring Organization: Rose International · Position Number: 463639 · Job Title: Application Support Analyst · Job Location: New York, NY, USA, 10013 · Work Model: Onsite · Employment Type: Temporary · Estimated Duration (In months): 12 · Min Hourl ...

  • CAI

    Technical Support Analyst

    2 days ago

    CAI New York, United States

    Job ID Number · R2785 · Employment Type · Full time · Worksite Flexibility · Remote · Job Summary · As a Technical Support Analyst, you will be responsible for providing support to our client's application or software issues within Linux servers, databases, and other critical sys ...

  • CAI

    Technical Support Analyst

    2 days ago

    CAI New York, United States

    Job ID Number · R2784 · Employment Type · Full time · Worksite Flexibility · Remote · Job Summary · As a Technical Support Analyst, you will be responsible for providing support to our client's application or software issues within Linux servers, databases, and other critical sys ...

  • Apex Systems

    IT Helpdesk/Desktop Support Analyst

    2 weeks ago

    Apex Systems New York, United States Contract

    Job#: · Job Description: · Our great client in New York City has a long term contract opening for a Helpdesk/Desktop Support Analyst. If you are interested please apply with resume to · Address: · 200 Liberty Street, 31st FL, New York, NY 10281 · 1. Interview and Training w ...

  • TransPerfect

    Litgiation Support Analyst

    1 week ago

    TransPerfect New York, United States

    Litgiation Support Analyst page is loaded · Litgiation Support Analyst · Apply · locations · US-New York, NY (1250 Broadway) · time type · Full time · posted on · Posted 30+ Days Ago · job requisition id · R · TransPerfect Is More Than Just a Job... · Our greatest asse ...