- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Paid time off
- Training & development
- Vision insurance
- Makes outbound calls to current customers and schedules their yearly maintenances.
- Takes inbound calls.
- Makes every effort to compress call scheduling effectively maximizing productivity and revenue.
- Notifies clients ahead of time if the Technician is not going to arrive at their home within the scheduled time window.
- Re-schedules appointment times at client's convenience as necessary.
- Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians.
- Strictly adheres to the Dispatching for Profits Priority Service Schedule, including the 10-28 dispatching system, to ensure the "Right" Technician is sent to the "Right" appointment. The Dispatcher must be familiar with the technical competencies of each Technician and understand how to best maximize service and revenues for each call.
- Shares responsibility to ensure that all Technicians arrive at their designated appointments on time.
- Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues.
- Notifies the Operations Manager if a technician is not performing at maximum acceptable performance standards.
- Enters equipment type and age information for systems into SuccessWare to keep accurate client location data and for generating future sales leads on older equipment.
- High School Diploma or equivalent required.
- Above average verbal and telephone communication skills are essential.
- Must have good computer software skills.
- Prior customer service experience preferred.
- Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
- Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
- Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more If you are serious about your career and want to learn from the best in the industry apply today
-
Customer Service Representative
1 day ago
Prodensa Houston, United StatesEl Representante de Servicio al Cliente es responsable de brindar un excelente servicio al cliente en su territorio asignado y/o con cuentas asignadas mediante la utilización de un conocimiento excelente y profundo de los productos de la empresa, así como de los miembros del equi ...
-
Guest Service Representative
3 days ago
Edit Tx LLC dba Tide Cleaners Houston, United StatesGuest Service Representative - Dry Store · **Reports To: Counter Manager & General Manager** · Edit Holdings, LLC dba Tide Cleaners is seeking a Guest Service Representative to join our team · We are seeking individuals that enjoy working with people and as a team to represent Ti ...
-
Customer Service Representative
1 day ago
NewTechWood Houston, United StatesWe are looking to hire a dedicated, empathetic and dynamic Customer Service Representative to join our team. As a Customer Service Representative, you will be a point of contact for our valued customers to make sure they receive support and assistance with their inquiries. · **Du ...
-
Field Service Representative
3 days ago
Cooper Machinery Services Houston, United States**Job Title**: Field Service Representative · **FLSA Status**: Non-Exempt · **Department**: Services · Group Regular Full Time · **Location**: HQ Port Northwest · **About Cooper Machinery Services**: · Cooper Machinery Services provides natural gas compression equipment and servi ...
-
Customer Service Representative
1 day ago
Empire Elite Enterprise Houston, United States**JOIN OUR TEAM** · Become part of our close-knit family of passionate individuals dedicated to making a difference. As a Fundraiser, you'll have the chance to impact important causes by raising awareness and garnering support. · **What To Expect**: · - Act as representative on b ...
-
Customer Service Representative
3 days ago
DXP Enterprises Houston, United StatesResponsibilities of the **Customer Service Representative **include, but are not limited to: · - Responding to customer inquiries regarding company products and services · - Processing customer phone orders · - Checking availability of stock and shipping dates · - Quoting prices, ...
-
Customer Service Representative
3 days ago
Equality Health Houston, United StatesEquality Health, LLC is a Phoenix-based whole-health delivery system focused on transforming value-based care delivery with population specific programs that improve access, quality, and member trust. Our mission is to ensure diverse populations receive quality healthcare that im ...
-
Service Sales Representative
3 days ago
CentiMark Corporation Houston, United States**QuestMark has an exceptional opportunity for a full-time **Service Sales Representative **to maintain and establish service sales in Houston, TX This role offers a base salary of $55k - $65k, plus commissions** · **_ QuestMark, a division of CentiMark Corporation_**_, is the na ...
-
Membership Services Representative
4 days ago
Southern Federal Credit Union Houston, United States**About us** · Company Description · Southern Federal Credit Union was founded in 1954 to serve the employees of Southern Production Company and the offshore company which became Transocean, Inc. From our humble beginnings, we have grown into a multi-million-dollar financial inst ...
-
Member Service Representative
1 day ago
BP Federal Credit Union Houston, United States: Member Service Representative who will provide excellent quality service to current and potential members, team members, and businesses via face-to-face, telephone and written communication. Possess the knowledge to answer questions, research and solve problems, perform routine ...
-
Member Service Representative
1 day ago
TDECU Houston, United StatesThe Member Service Representative delivers a unique Member experience to improve Member financial wellbeing through assisting Members and prospective members with a variety of account transactions including deposits, withdrawals, loan payments, check to cash, etc. Responsible for ...
-
Customer Service Representative
4 days ago
Perry Homes, LLC Houston, United StatesWe are pleased to announce the relocation of our corporate headquarters to Greenway Plaza's Phoenix Tower in Houston's Upper Kirby neighborhood. · The Customer Service Representative performs a wide variety of tasks related to supporting warranty operations conducted in the field ...
-
Financial Services Representative
3 days ago
Tamara Thompson - State Farm Agent Houston, United States**ROLE DESCRIPTION**: · As a Financial Service Specialist with the Tamara Thompson State Farm Agency Partnered with Rocket Mortgage, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sal ...
-
Support Service Representative
4 hours ago
Senior PsychCare Houston, United States**Senior PsychCare has an immediate need for a Support Service/Documentation Specialist** · The **Support Service Representative** is an** Entry Level** position that works within the Patient Intake Department and is primarily responsible for assisting the clinicians and clients ...
-
Courier / Service Representative
1 day ago
Labcorp Houston, United States**At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a grea ...
-
Customer Service Representative
3 days ago
Be Cool A/C & Heating Houston, United States**Job Summary** · Dispatch, schedule and close out calls while processing service requests, preparing paperwork for escalated calls to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within an office environment. · **Job Du ...
-
Customer Service Representative
1 day ago
Accredo Packaging Sugar Land, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · We are currently seeking an Entry Level Customer Service Representative for our Sugar Land, Texas facility. In this position ...
-
Guest Service Representative
3 days ago
Edit Tx LLC dba Tide Cleaners Sugar Land, United StatesGuest Service Representative - Dry Store · - **Reports To: Counter Manager & General Manager** · Edit Holdings, LLC dba Tide Cleaners is seeking a Guest Service Representative to join our team · We are seeking individuals that enjoy working with people and as a team to represent ...
-
Guest Service Representative
3 days ago
Edit Tx LLC dba Tide Cleaners The Woodlands, United States**Guest Service Representative (CSR)** · (This is not a Remote Position) · **Summary**: · Duties and Responsibilities include the following. _Other duties may be assigned._ · - Provide exceptional customer service to customers · - Serve as primary liaison with customers · - Greet ...
-
Guest Service Representative
3 days ago
Nothing Bundt Cakes - Sugar Land, TX Sugar Land, United StatesAt **Nothing Bundt Cakes**, we refer to our guest services representatives as **Joy Creators** A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right ca ...
Customer Service Representative - Houston, United States - One Hour Heating and Air Conditioning
Description
Benefits:Responsibilities:
Authority Brands Inc. is an Equal Opportunity Employer
Compensation: $ $17.00 per hour
Join the One Hour Team
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first How do we prove it? First things first.
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.