Customer Service Representative - Houston, United States - Perry Homes, LLC
Description
We are pleased to announce the relocation of our corporate headquarters to Greenway Plaza's Phoenix Tower in Houston's Upper Kirby neighborhood.
The Customer Service Representative performs a wide variety of tasks related to supporting warranty operations conducted in the field.Essential Duties and Responsibilities
- Assist with homeowner calls.
- Create and maintain content on the electronic document library containing all customer service request related documents for each address.
- Assist homeowners and construction personnel in resolving warranty service related issues.
- Upon notification from the field, properly close out registered customer service requests.
- Upon notification from the field properly document scheduling conflicts.
- For all warranty concerns addressed outside the normal warranty service process, ensure the appropriate Project Manager and Vice Presidents are informed.
- Collect and update homeowner's contact information for waranty purposes as needed.
- Process invoices and payment requests, and provide purchase order numbers to field.
- Clarify and resolve invoice discrepancies by reviewing with Construction.
- Process back charges and ensure each back charge is documented properly.
- Assist with homeowner floor plan and selection inquiries.
- Responsible for monthly mail outs.
- Perform Key Release Process
- From time to time must complete projects with short notice in extreme time constraints.
Job Competencies
- Communication/Building Relationships
- Customer/Client Focus
- Attention to Detail
- Time Management
Qualifications
- High School Diploma or equivalent required; college degree preferred.
- Requires at least 3 years of relevant customer service experience, preferably in the building industry.
- Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint.
- Perry Homes is an Equal Opportunity Employer_
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