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    Front Office Manager - Edina, United States - Twin Cities Orthopedics

    Twin Cities Orthopedics
    Twin Cities Orthopedics Edina, United States

    3 days ago

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    Description

    The Front Office Manager is responsible for managing the day-to-day front desk operations, ensuring excellent patient service and delivery of care.

    This position is also responsible for maintaining relationships between physician offices and hospital partner(s) as applicable.

    Full-time role, Monday - Friday variable days and hours. No Weekends or holidays out of our Edina Specialty Surgery Center.

    Revo Health is a professional services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed by Revo Health, working closely with Infinite Health Collaborative (i-Health) and its operating divisions.

    We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.


    Essential Functions:

    • Oversees the ASC Business Office and HIMS, ensuring excellent patient service and delivery of care.
    • Staffs the front office and scheduling office to accommodate the surgical schedule and block schedule.
    • Develops communication strategies with surgery schedulers to increase OR utilization.
    • Manages business operations policies and procedures and verifies their consistent and accurate use.
    • Assists Director in maximizing OR capacity and profitability. Initiates development and maintenance of AAAHC policy and procedure manual and follows all policies and procedures per governing bodies and AAAHC.
    • Oversees the patient pre-admission process in conjunction with the Pre-OP/PACU Manager.
    • Oversees and participates in all ASC software processes.
    • Facilitates department meetings, utilizing department leads as necessary.
    • Responsible for recruitment, retention, orientation and training of qualified staff to carry out the duties of their job description, maintaining the i-Health ASC quality and performance standards.
    • Manages the staff licensing and credentialing process by ensuring all providers are current and facilitates annual peer review for any credentialed medical or professional staff.
    • Works with CVO contacts to maintain proper credentialing records
    • Analyzes, recommends and manages projects for systems and procedures related to staffing, workflow and information needs.
    • Manages concerns raised by physicians that include, but are not limited to, business processes, services reimbursement and scheduling.
    • Ensures staff members receive recognition, development, coaching, and when appropriate, counseling, including employee rounding and delivering performance reviews.
    • Reports occurrences through the center's established occurrence reporting process related to employee and/or patient/visitor events.
    • Actively participates in Quality projects, identifying issues, contributing ideas for improvement, and assisting in collection of data for Quality purposes.
    • Manages the entry and storage of ASC medical records and works collaboratively with i-Health to proactively plan for future growth and expansion associated with medical records.
    • Any and all other duties as assigned.

    Education and Experience Requirements:

    • High school diploma/GED or equivalent required
    • Bachelor's degree preferred.
    • Two years related experience required, ASC experience preferred.
    • Management experience preferred.

    Essential Requirements:

    Ability to:

    • Comply with company policies, procedures, practices and business ethics guidelines.
    • Complete job required training.
    • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.).
    • Demonstrate prompt and reliable attendance.
    • Work in the surgery center during business hours.
    • Travel independently throughout the surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required.
    • Frequent lifting and/or moving up to 25 pounds with occasional lifting and moving of a maximum of 50 pounds may be required.
    • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines.
    • Communicate and interact in a respectful and professional manner.
    • Prioritize workload while being flexible to meet the expectations of the daily operations.
    • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
    • Understand and execute a variety of instructions.
    • Effectively operate equipment and communicate on and operate the phone system.
    • Work independently with minimal supervision.
    • Travel to other work locations, if required.

    Performance Expectations - i-Health's Core Values:

    • Integrity - Do the right thing and take responsibility for what you do and say
    • Service - Consistently contribute to deliver an exceptional experience
    • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
    • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
    • Teamwork - Be a part of the whole; support each other positively

    Environmental Conditions:

    • Surgery center setting
    Notes


    • Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
    • This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
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