- Provide high standards service to customers in accordance with Leading Edge Jet Center/Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers;
- Ensure communication and coordination between customers, lineservice crew and staff;
- Coordinate fueling, catering, car rental, hotel booking and reservations;
- Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly;
- Answer the general number phone lines and forward calls to the the appropriate person;
- Fill out digital forms for new clients and actively promote additional aircraft services and products;
- Respond to customer email inquiries in a timely and courteous manner;
- Complete daily invoicing and data entry for various vendors and customers;
- Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made;
- Other duties as assigned.
- High school diploma/GED required;
- Aviation experience preferred, but not required;
- Intermediate computer skills;
- Excellent communication skills;
- Excellent customer service skills;
- Ability to multitask;
- Strong conflict resolution skills;
- Maintain a professional demeanor and appearance at all times;
- Weekend availability and willingness to work overtime during peak seasons.
- Be at least 18 years of age;
- Legally entitled to work in the United States;
- Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass.
- 401(k) plan with employer match;
- Health, dental and vision insurance;
- Life insurance;
- Paid time off.
-
Customer Service Representative
1 week ago
Apoyo Financiero Inc Napa, United StatesApoyo Financiero Inc. is a rapid-growth company serving under-banked communities. With over thirty offices our goal is to improve the lives of our clients, employees and communities we serve. We are highly passionate about providing the highest quality customer service to our cli ...
-
Member Service Center Representative
2 weeks ago
Redwood Credit Union Napa, United StatesWe are looking for a Part-Time Member Service Center Representative, with experience working in a Call Center Environment and that have a strong focus of providing outstanding Member Service by performing a variety of Member Service duties. These duties are associated with teller ...
-
Service Desk Representative
1 week ago
Active Wellness Napa, United StatesJob DescriptionSERVICE DESK REPRESENTATIVEPay Transparency: $17-$19 hourlyRole and ResponsibilitiesThe Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membersh ...
-
Service Desk Representative
1 week ago
Active Wellness Napa, United StatesJob Description · SERVICE DESK REPRESENTATIVE · Pay Transparency: $17-$19 hourly · Role and Responsibilities · The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well ...
-
Customer Service Representative
2 weeks ago
BOLT Staffing Napa, United StatesCustomer Service Admin. Job Location: Napa, California. Pay Rate: $17-$18/hour. Job Type: Long Term Temporary. Schedule: Monday - Friday, 8 am-5 pm. Description of Position:Are you seeking an opportunity to utilize your customer service skills in a d Customer Service, Customer Se ...
-
Member Services Representative
2 weeks ago
Planet Fitness - Redding Napa, United StatesJob Description · Job DescriptionJob Summary · The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. · Essential Duties and Resp ...
-
Customer Service Representative
1 week ago
WINESHIPPING COM LLC Napa, United StatesJob Description · Job DescriptionJOB TITLE: Customer Service Representative · Wineshipping is a tech-enabled third-party logistics (3PL) provider for alcoholic beverage companies, managing the fastest, most accurate, and most cost-efficient delivery network in the US for wine, be ...
-
Customer Service Representative
1 day ago
Poolcorp Napa, United States Full timeLocation: Horizon Napa, CA - H050; 3229 California Blvd. Napa, California · Pay: $ $23.00 /hr and up to $2,500 through our performance bonuses in the summer. · The Job · The Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landsca ...
-
Customer Service Representative
1 week ago
PoolCorp Napa, United StatesLocation: Horizon Napa, CA - H050; 3229 California Blvd. Napa, California · Pay: $ $23.00/hr and up to $2,500 through our performance bonuses in the summer. · The Job · The Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landsc ...
-
Customer Service Representative
3 weeks ago
Multi-Color Corporation Napa, United StatesBuild your Career with an Industry Leader · As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-d ...
-
Territory Service and Sales Representative
10 hours ago
Ecolab Napa, United StatesEcolab is hiring and we are excited to turn your next opportunity into a career Are you someone who uses your hands-on skills to solve problems? Do you enjoy the hospitality industry but are looking for a career that allows for a flexible schedule? We are looking for self-motivat ...
-
Customer Service Representative
2 weeks ago
CULTURAL CAPITAL CONSULTING LTD Santa Rosa, United States**Customer Service Representative** · Are you ready to be part of a dynamic team, delivering exceptional customer service? We operate seamlessly between the US and the UK, is actively seeking individuals to join our team as **Customer Service Representative** in **Santa Rosa (CA) ...
-
Patient Service Representative
2 weeks ago
ZOLL LifeVest Santa Rosa, United States**Position Title: Patient Service Representative (PSR)** · **Summary Description**: · ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representatives as an independent contract worker to train patients on the use of the LifeVest. · The Life ...
-
Customer Service Representative
3 weeks ago
PETKIT SMART TECHNOLOGY LIMITED Walnut, United States**Benefits**: · - Dental insurance · - Employee discounts · - Health insurance · - Paid time off · **Benefits/Perks** · - Competitive Compensation · - Paid Time Off · - Career Growth Opportunities · **Job Summary** · **Responsibilities** · - Identify the reason for the customer's ...
-
Customer Service Representative
2 weeks ago
Sillon 38 Marina, United StatesJob Overview: · We are seeking a Customer Service Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries. · **Responsibilities**: · - Provide information about product ...
-
Customer Service Representative
2 weeks ago
Motion Industries (MOT) Benicia, United States**SUMMARY**: · Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. · **JOB DUTIES**: · - Responds to basic customer inquires regarding products, provides quotes, and handles or ...
-
Customer Service Representative
3 weeks ago
Kerosky & Gallelli LLP Santa Rosa, United StatesKerosky & Gallelli is a growing immigration law firm in need of a Full-Time/Part-Time Customer Service Representative in our Santa Rosa office. Fluency in Spanish required and prior experience preferred. We are looking for someone interested in incentives in addition to very comp ...
-
Member Service Representative
2 weeks ago
Kaiperm Credit Union Walnut Creek, United StatesAre you enthusiastic, positive, and someone who just loves to help people? Wondering what a Member Service Representative does? We're glad you asked The Member Services Representative simultaneously works on their professional goals while helping Kaiperm members achieve their fin ...
-
Customer Service Representative
2 weeks ago
Bedrosians Tile and Stone Santa Rosa, United StatesWe are hiring for a Customer Service Rep/Showroom Rep. Are you willing to learn and grow? Are you reliable with an upbeat and energetic, friendly and enthusiastic attitude? If so you just might be the perfect fit for our amazing team · **Vision Statement for the Position** · **Jo ...
-
Service Desk Representative
1 week ago
Active Wellness Napa, United StatesSERVICE DESK REPRESENTATIVE · Pay Transparency: $17-$19 hourly · Role and Responsibilities · The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership ...
Customer Service Representative - Napa, United States - Skyservice Business Aviation
Description
Job Description
Job DescriptionSKYSERVICE BUSINESS AVIATIONSkyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you. Get to know us: YOUR FUTURE AT SKYSERVICE: Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teamsLOCATION: Napa, CA 94558
PURPOSE:
Skyservice Business Aviation Inc. Napa is accepting applications for Customer Service Representatives. We are an established and successful business aviation company seeking confident, reliable, and friendly Customer Service Representatives. In this role, you will be responsible for interacting with the most important element of our company – our customers. This position involves working rotational shifts including weekends and holidays depending on scheduling needs.
SUMMARY OF RESPONSIBILITIES:
QUALIFICATIONS AND SKILLS REQUIRED:
OTHER REQUIREMENTS:
SCHEDULE: Rotational shift that are 8 to 10 hour in length. Must be available to work weekends and statutory holidays as required.
BENEFITS:
Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.