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    Member Services Representative - Napa, United States - Planet Fitness - Redding

    Planet Fitness - Redding
    Planet Fitness - Redding Napa, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionJob Summary


    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

    Essential Duties and Responsibilities
    • Greet members, prospective members and guests, providing exceptional customer service.
    • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate needed updates to members accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manger as needed.
    • Assist in maintaining the neatness and cleanliness of the club.


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