Technical Support Specialist - Costa Mesa, United States - ChargeTronix

ChargeTronix Costa Mesa, United States

1 week ago

Description

Job Description

Job DescriptionBenefits:

Dental insurance
Health insurance
Paid time off
Training & development

WHO WE ARE:

Our state-of-the-art modular EV chargers are designed to not only meet but exceed the demands of the modern consumer. We are an innovative EV charging company aiming to provide excellent customer service and support throughout the installation and ownership process. Our chargers are designed for reliability, easy serviceability by any technician, and customizability to each clients needs. We aim to provide high-performance, eco-friendly charging solutions that are reliable, powerful, user-friendly, and accessible.
We are committed to being industry leaders by reliably delivering customized, customer-centric solutions. We endeavor to deliver unparalleled customer service by swiftly providing optimal solutions tailored to individual client needs.

JOB SUMMARY:

As an EV Charger Technical Support Specialist, you will be responsible for providing technical assistance and support to customers and field technicians and reviewing customer tickets regarding electric vehicle (EV) charging equipment. You will troubleshoot issues, offer solutions, and ensure customer satisfaction. This role requires excellent communication skills, a strong technical background in electrical systems, and the ability to work efficiently in a fast-paced environment. You will cover a range of issues with a timely response, preparing equipment, tools, parts, and scope of work for resolving field issues.

ESSENTIAL FUNCTIONS:

Provide prompt and courteous technical support to customers via phone, email, or chat. Address inquiries related to EV charger installation, operation, maintenance, and troubleshooting.
Diagnose technical issues with EV charging equipment remotely. Utilize technical knowledge and troubleshooting tools to identify problems and implement solutions efficiently.
Assist customers and field technicians with installation procedures, configuration settings, and software updates for EV charging stations. Provide clear and concise instructions to ensure proper equipment functionality.
Maintain accurate records of customer interactions, technical issues, and resolutions in a CRM/Ticketing system. Create detailed troubleshooting guides and FAQs to assist customers and improve support processes.
Collaborate with cross-functional teams, including engineering, product management, and sales, to escalate complex issues and contribute to product improvement initiatives. Provide feedback on common customer issues and suggest product enhancements.
Work independently and meet deadlines
Willingness to travel domestically.
Other duties as assigned.

Education and Experience:

Bachelor's degree in Electrical Engineering, Computer Science, or related field preferred but not required.
Proven experience in technical support or field service, preferably in the electric vehicle industry.
Strong understanding of electrical systems, including AC and DC power distribution, wiring diagrams, and electrical codes preferred. ( 3+ Yrs )
Proficiency in using diagnostic tools and software for troubleshooting electronic devices, including IOT Troublkshooting.
Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences effectively.
Customer-focused attitude with a passion for providing exceptional service and support.
Ability to work independently and prioritize tasks in a dynamic environment.

Competencies:

Understands and lives a customer first mentality with empathy, pragmatism and a hands-on approach
Communication skills, oral and written presentation skills
Champion for Diversity, Equity & Inclusion
Structured, and organized with the ability to prioritize tasks

Physical Requirements:

Stand, walk, sit, talk, hear, type, and write.
Reach with hands and arms, bend, stand on a stool, or climb, and use fingers and hands to feel objects, tools, or controls.
Use standard office equipment such as computers, smartphones, printers, photocopiers, etc.
Prolonged periods of sitting at a desk and working on a computer.
Lift files and open desk drawers and filing cabinets.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.

AAP/EEO Statement

Chargetronix is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status or any other characteristic protected by federal, state, or local law, and will not be discriminated against on the basis of disability.

Job Type: Non-Exempt - Hourly

Pay: $ $32.00 Hourly

The above represents the expected hourly range for this job requisition. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

Schedule:

8-hour shift Mondays Fridays 8:30 a.m. to 5 p.m. This position may require occasional travel to customer sites for on-site support or training sessions.

Ability to commute/relocate:

Costa Mesa, CA 92626: Reliably commute or planning to relocate before starting work (Required)

Work Location: In-person (office) no hybrid or remote work

Underwriting Support Specialist

1 day ago

JMAC Lending Costa Mesa, United States

**About JMAC Lending** · JMAC Lending has been in business for more than 25 years. Servicing clients better with our innovative products, exceptional service, support and our dedication to helping our partners grow our business. The core of our culture and business approach is to ...
Customer Support Specialist

1 week ago

Antech Diagnostics Fountain Valley, United States

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centere ...
Customer Support Specialist

2 weeks ago

Antech Diagnostics Fountain Valley, United States

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centere ...
Partner Support Specialist

2 weeks ago

ConsumerDirect, Inc. Irvine, United States

**Position**:Partner Support Specialist · **About ConsumerDirect**: · **Position Overview**: · **Job Requirements**: · - Coordinate Partner on-boarding processes. · - Creating unique weblinks for each new partner onboard. · - Schedule initial virtual training call and prepare all ...
IT Support Specialist I

5 days ago

Kahana & Feld LLP Irvine, United States

**Company: Kahana Feld** · Kahana Feld, an award-winning national law firm with a rapidly expanding nationwide footprint across ten offices, is currently on the lookout for a dynamic Information Technology Support Specialist. This is a pivotal role within our rapidly increasing I ...
Desktop Support Specialist

1 week ago

Broadleaf Results Inc. Irvine, United States

**Position Summary**: · The Desktop Technician role is responsible for monitoring the ticket queue and work/resolve L1 tickets while assigning L2 tickets to the appropriate teams. The technician is also responsible for supporting the company end-user working environments, includi ...
Desktop Support Specialist

2 weeks ago

HCL America Irvine, United States

Job Duties: · Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area · Basic understanding of networks, Intel servers and telecoms · Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets · Provide hardware break/ ...
Legal Support Specialist

2 weeks ago

mroads Irvine, United States

**What we're looking for**: · The Customer Service Operations team is looking for TWO passionate and highly motivated temporary associates to assist the regional customer first team with processing lemon law cases. · **Responsibilities** · - Preparation and dissemination of lemon ...
Sales and Support Specialist

1 week ago

Snap One, LLC Irvine, United States

**Description** · Snap One is a leading manufacturer and exclusive source of control, A/V, surveillance, networking, power, and infrastructure equipment for residential and commercial professionals. With a vast catalogue of today's most popular brands, Snap One is the premier cho ...
Technical Support Specialist

1 week ago

American Preclinical Services Irvine, United States

NAMSA pioneered the industry and was the first independent company in the world to focus solely on medical device materials for safety. NAMSA started testing medical devices before the U.S. Food and Drug Administration started regulating such products in 1976. · We are shaping th ...
Technical Support Specialist

19 hours ago

Volvo Cars Irvine, United States

**Let's create change together.** · Nothing beats being part of positive change. We're on a truly exciting journey, working together in a fast-paced global environment to break new ground in almost every aspect of our operations. Right now, we have an exciting job opening for you ...
Data Collection Support Specialist

1 week ago

Wilshire Finance Partners Irvine, United States

**Benefits**: · - Competitive salary · - Flexible schedule · - Opportunity for advancement · **Data Collection Support Specialist** · Wilshire Finance Partners, a real estate finance and investment company based in Irvine, California, seeks a motivated and detail-oriented individ ...
Specialist Iii: Technology Support

1 week ago

Irvine Unified School District Irvine, United States

The Irvine Unified School District Technology Department is seeking a great technology support specialists to join our team. · - **Application Deadline: April 28, 2024**: · - **Salary Range: $5,148- $6,414 per month** · Our team includes over 70 technology and instructional profe ...
Housing Support Specialist

2 weeks ago

Orangewood Foundation Santa Ana, United States

**Job Type** · Full-time · **Description** · ABOUT THE COMPANY · **Founded**: 1981 · **Mission**: To strive for equity for our youth by valuing and supporting the life they envision. · **Values**: Trust, Respect, Empathy, Inclusion & Advocacy**Position Title**: Housing Support Sp ...
Youth Support Specialist

2 weeks ago

Orangewood Foundation Santa Ana, United States

**Job Type** · Full-time · **Description** · ABOUT THE COMPANY · **Founded**: 1981 · **Mission**: To strive for equity for our youth by valuing and supporting the life they envision. · **Values**: Trust, Respect, Empathy, Inclusion, & Advocacy · **Position Title**: Youth Support ...
Marketing Support Specialist

3 days ago

Fujifilm Santa Ana, United States

Overview: · FUJIFILM Irvine Scientific, Inc. (FISI) is a worldwide leader in the innovation and manufacture of cell culture media, reagents, and medical devices for researchers and clinicians. The company provides unrivaled service and quality to scientists working in biopharmace ...
Tech/customer Support Specialist

1 week ago

Flint Rehab Devices Irvine, United States

**Responsibilities** · - CRM data entry · - Specialize in technical data and functionality about the products · - Notate technical issues with the products · - Setup device replacements/exchanges · - Fulfill Replacements/exchanges to customers · - Help packaging and assembly · ** ...
Support Specialist

5 days ago

Community Health System Fullerton, United States

**About us** · Advanced Healthcare Administration is a small business in Fullerton, CA. We are professional, agile, agile and our goal is to Hire a compassionate hard working dedicated professional with the background in Healthcare.. · Our work environment includes: · - Modern of ...
Product Support Specialist

1 week ago

Tricon Residential Tustin, United States

Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is an owner and operator of a growing portfolio of more than 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local com ...
Customer Support Specialist

19 hours ago

Identiv Santa Ana, United States

**Company Description**: · Identiv stands as a global leader in digital security and identification within the Internet of Things (IoT) realm. Our comprehensive platform encompasses radio frequency identification (RFID) and near-field communication (NFC) technology, robust cybers ...