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    IT Support Manager - Chicago, United States - Core Spaces

    Core Spaces
    Core Spaces Chicago, United States

    3 weeks ago

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    Full time
    Description

    Job Details

    Job Location: IL Chicago Corp Office CCLLC - Chicago, IL Position Type: Full Time Salary Range: Undisclosed Job Category: Technology

    Description

    Who We Are

    Core Spaces (Core) is more than a real estate company, it's a people company. Where building relationships is just as important as building properties. From researchers and architects to designers and operators, Core is made up of risk takers and dreamers who are on a mission to invent the future of living. Our six cultural values guide us every day and we strive to live them in everything we do: PUSH (Invent Better Places to Live), GRIT (We Got This), LIFT (Help Each Other Win), SHINE (Bring Your Full Self), UPHOLD (Never Break Trust), GROW (Always Get Better). Everything Core does stems from this culture of collaboration and innovation, and the drive to constantly improve the resident experience. This unique approach has led to creating spaces and services that are redefining the way people live.

    What We Do

    Founded in 2010, Core is a vertically integrated company, focused on acquiring, developing, managing, and lending across the student housing and build-to-rent (BTR) sectors. Its residential communities feature world-class amenities, progressive design, and hospitality-driven client service. In its award-winning student portfolio, Core currently owns and/or manages over 37,400 beds and has a pipeline of over 35,000 beds in various stages of development. Core's BTR division currently has approximately 4,000 homes under development and in its pipeline in high growth metros across the country.* For more information, visit

    *Portfolio and pipeline numbers as of Q1 2024

    Benefits That Matter

    • A culture that provides you with a sense of belonging
    • Hybrid and remote work options to promote work-life balance
    • Competitive pay that values your contributions
    • Annual incentive to reward your achievements
    • Paid unlimited PTO to disconnect or celebrate life milestones
    • Paid 16 holidays, including your birthday, to disconnect and celebrate
    • Paid Parental Leave that begins after 90 days
    • Paid volunteer time off to give back to your community
    • Monthly workshop weeks; fewer meetings & more collaboration
    • Robust health plan options that begin within at least 30 days of your employment
    • Monthly phone reimbursement
    • Wellness allowance and perks, including a yearly subscription to a meditation app
    • An environment that provides you a voice to share your perspectives
    • Employee Assistance Program (EAP) for access to confidential support services
    • Company retirement options including 401(k) + matching & Roth account option

    Position Overview

    We are looking for an experienced IT Support Manager who knows the difference between SLA, KPI, OKR and why it's important, while also realizing that our department is here to help. A successful candidate will lead by example in providing excellent customer support to team members across the country and in the office. More importantly, they will provide mentoring and guidance to IT team members, supporting and defining their own growth opportunities.

    What You Will Do

    • Develop and report on ITIL system SLA, KPI and other metrics for the performance of the IT support team.
    • Develop and implement an Executive IT support program.
    • Mentor, coach, and develop IT support staff in their day to day as well as long term career goals.
    • Maintain and develop reporting around hardware lifecycle and inventory.
    • Conduct training around hardware and systems/tools for employees.
    • Ensuring workplace technologies are always up and running, inclusive of providing technical support for all employees.
    • Providing system administrative support for company tools (Slack, Google Administration, Microsoft 365, Azure AD, Okta, etc.).
    • Coordinate staff travel schedule and planning for remote site setup and support several times a year.
    • Perform all other duties and tasks as assigned by management.
    • Must be able to complete all physical requirements of this role with or without a reasonable accommodation.

    Ideally, you'll have

    • Knowledge and experience in leadership soft skills, people management, coaching or training.
    • Experience with System Administration including Azure AD, Single Sign On, and other SaaS based administration.
    • Experience in ordering, preparing, and tracking usage of IT Hardware and systems (laptops, desktops, applications).
    • Experience rolling out new standards, programs, initiatives company-wide.
    • Excellent communication skills
    • 5+ years corporate help desk experience
    • Bachelor's degree

    You'll crush it if you have experience with

    • Azure AD Administration, Okta SSO (SAML) and Google Workspace Admin Console
    • Troubleshooting audio/visual, conference room technologies
    • Advanced knowledge in troubleshooting, primarily Windows 10/11 with some macOS, iOS, and Android systems.

    Organizational Structure

    Reports to: Managing Director, Technology

    Direct Reports: Associate, IT Support Engineers (5)

    Disclaimer: Please note that job responsibilities, reporting lines, and duties outlined in this job description are subject to change to meet the evolving needs of the organization.

    As an Equal Opportunity Employer, Core Spaces celebrates diversity and is committed to creating an equitable and inclusive environment, which creates a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community they represent.

    PDN-9bc f2-4edd-b5ee-eb874c236f7f
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