- Job Description: Support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.
- Providing support for end user devices and break-fix for all users
- Availability to provide support during holidays as requested by customer.
- Basic experience in a Help Desk, Call Center, and Technical Support environment.
- Knowledge of ServiceNow is preferred or similar ticketing system is desired.
- Demonstrate knowledge in all activities associated with incident, problem, and request resolution management of end user PC hardware and software issues in a Windows operating environment. Having experience with mainframe issues a plus.
- Experience in the following: Most current Microsoft Windows Operating System as well as Microsoft Office Products.
- Experience in Remote connectivity via VPN and VDI.
- Basic knowledge of TCP/IP as well as Network Hardware, such as routers, switches, hubs, etc. including their functions and capabilities. Microsoft Windows Server technology.
- Experience in Remote assistance tools such as Bomgar, Desktop Central.
- Experience in home networks and Wi-Fi in an effort to troubleshoot such issues.
- Experience in Security Administration of Active Directory &/or IBM RACF a plus. Not required for this position but a plus if applicant has experience in employee additions, transfers, and deletions. Have experience in creating security groups and also experience in server security access.
- Must follow ITIL processes and procedures and ITIL framework certification preferred.
- Ability to work well with others in a team environment including as a member of possible rotational assignments, or as part of a project team
- Handle user device issues & break fixes wherein all user tickets will be routed through Service Desk.
- All incidents or service requests will be assigned priority as per company policy and accordingly worked upon by deskside teams for resolution or in case requiring device OEM (Original Equipment Manufacturer) support, would be triaged to respective OEM's.
- Coordinate Dispatch support for United States
- ITSM – Service Now
- Active Directory
- Remote – Bomgar, Desktop Central
- Antivirus – Trend Micro, Malwarebytes
- Endpoint Management – Desktop Central, SCCM
- Encryption Server - Policy Server MMC
-
Clinical Support Specialist
6 days ago
Catholic Charities of Madison Madison, United States Full time**The heart of our mission is to demonstrate Christ's love and justice by caring in faith for the human family. We change lives by helping and employing people of all backgrounds.** · 5 Door Recovery, a program within Catholic Charities, has an immediate opening for a **full time ...
-
Economic Support Specialist
1 week ago
Dane County Madison, United StatesThe Dane County Human Services Department has one (1) vacancy for an Economic Support Specialist position. · The eligible list created from this posting may be used for future Economic Support Specialist vacancies for the next six (6) months. · Exam: Written Test · Watch this vid ...
-
Economic Support Specialist
2 hours ago
Dane County Madison, United StatesOPENING DATE: 04/19/2024 · CLOSING DATE: 5/3/2024 11:59 PM Central · **Description** · The Dane County Human Services Department in Madison, Wisconsin, is recruiting for a full-time (1.0 FTE) Economic Support Specialist (Bilingual - Spanish) position. Employees who work in biling ...
-
Security Support Specialist 4pm-12am Madison
2 days ago
Attic Correctional Services Inc Madison, United StatesThis full-time position is responsible for ensuring program compliance with program rules and funding guidelines for a correctional Community Based Residential Facility, housing adult correctional clients. Due to the importance placed on security and community safety, this positi ...
-
IT Support Specialist
2 weeks ago
Gehls Madison, United States**IT Support Specialist** · **Department:** IT · **Office:** Whitney · **Location:** Germantown, WI · Gehl Foods is a Germantown, Wisconsin-based maker of ready-to-serve, real dairy products. The company uses an advanced aseptic process to eliminate microorganisms that cause dai ...
-
Support Specialist
2 days ago
One Community Bank Wisconsin, United States Full timeJoin our dynamic team at One Community Bank as a Full Time Client Support Specialist in McFarland, WI. Every day, you'll have the opportunity to make a real impact by providing exceptional service to our valued clients. Your role will be vital in ensuring our clients receive top- ...
-
Corporate Support Specialist
23 hours ago
Boston Orthotics & Prosthetics Stoughton, United States**Job Title**: Corporate Support Specialist · **Reports To**: HR Manager · **FLSA Status**: Non -Exempt · **Department**: Corporate Support · **About Boston Orthotics & Prosthetics**:As a leader in specialized pediatric orthotics, we take great pride in having the industry's top ...
-
Family Support Specialist
3 days ago
Professional Services Group Fort Atkinson, United StatesAre you looking for a meaningful part-time job that can make a difference in people's lives? Do you want to gain valuable experience in the human services field while helping families in your community? Join our team at PSG/CIP We are a dynamic and innovative organization dedicat ...
-
Photography Support Specialist
4 days ago
Shutterfly Madison, United StatesAt Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in self-expression. Built on the tradition of "Picture Day," Lifetouch has captured the unique personalities of children and families for more than 85 years. · As part of the Shutterf ...
-
Patient Support Specialist
1 week ago
3M HEALTHCARE US OPCO LLC Madison, United StatesJOB REQUIREMENTS: Patient Support Specialist- Wausau, WI (New Health Care Company) - R DESCRIPTION/RESPONSIBILITIES: Job Description: Patient Support Specialist- Milwaukee, WI (New Health Care Company) The Impact You\'ll Make in this Role As a(n) Patient Support Specialist , you ...
-
Photography Support Specialist
2 days ago
Shutterfly Madison, United StatesDescription · At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in self-expression. Built on the tradition of Picture Day, Lifetouch has captured the unique personalities of children and families for more than 85 years. · As part of ...
-
Clinical Support Specialist
2 weeks ago
Catholic Charities of Madison Madison, United StatesThe heart of our mission is to demonstrate Christs love and justice by caring in faith for the human family. We change lives by helping and employing people of all backgrounds. · 5 Door Recovery, a program within Catholic Charities, has an immediate opening for a full time Clini ...
-
Economic Support Specialist
1 week ago
Dane County Madison, United StatesThe Dane County Human Services Department in Madison, Wisconsin, is recruiting for a full-time (1.0 FTE) Economic Support Specialist (Bilingual - Spanish) position. · Employees who work in bilingual designated positions receive an additional $2.00 per hour (not reflected above). ...
-
Economic Support Specialist
1 week ago
Ozaukee County Madison, United StatesJob Summary · The Economic Support Specialist assists in addressing public needs and works with clients applying for Healthcare/FoodShare/Childcare. The position determines if clients are eligible for benefits and also provides assistance to long-term care applicants. The Specia ...
-
economic support specialist
2 weeks ago
Dane County, WI Madison, United StatesSalary: $ $35.80 Hourly · Location : Madison, WI · Job Type: Full time (1.0FTE) · Job Number: · Department: Human Services Department · Opening Date: 04/12/2024 · Closing Date: 4/26/2024 11:59 PM Central · FLSA: Non-Exempt · Bargaining Unit: 720 · Description · The Dane ...
-
community support specialist
6 days ago
University of Wisconsin Madison Wisconsin, USA, United StatesCommunity Support Specialist · Job No: 23945 · Division/Organization: Community Living Alliance · Department: Wellness Solutions · Job Type: Local Student Jobs · Remote Eligbility: Partially Remote · Location: 1414 MacArthur Road Madison, WI not on bus line) · Salary/Wage Range o ...
-
Digital Support Specialist
4 days ago
Gordon Flesch Company Madison, United States Full timeOffering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our as ...
-
Program Support Specialist
5 days ago
Journey Mental Health Madison, United StatesThe Program Support Specialist (PSSI) position assists with the support, organization and administration of Clinic-Based services. This position assists with duties involved in retention/destruction of clinical records. They will help with organizing and putting away files, as we ...
-
Office Support Specialist
2 days ago
One Community Bank Wisconsin, United States Full timeAre you ready for an exciting opportunity to make a significant impact in the banking industry? Join our team at One Community Bank as a Full Time Senior Client Support Specialist in McFarland, WI. As a Senior Client Support Specialist, you will have the chance to be at the foref ...
-
Scientific Support Specialist
2 weeks ago
Catholic Charities of Madison Madison, WI, United States Full timeWe change lives by helping and employing people of all backgrounds. · 5 Door Recovery, a program within Catholic Charities, has an immediate opening for a full time Clinical Support Specialist. The hours for this position are primarily evenings and weekends. Individuals with a p ...
Desktop Support Specialist - Wisconsin, United States - Hexaware Technologies
Description
About the job
Hexaware is looking for
Role: Deskside Support
Work Mode:Onsite
Location: Janesville, WI
Requirements
Tools to work with:
