-
Caregiver/personal Care Specialist
5 days ago
Senior Helpers - Concord Concord, United States**Urgently Hiring It's more than just a job** · **We are looking for YOU to make a difference in someone's life** · Senior Helpers is the first national in-home care company to be recognized as a Great Place to Work as a leading senior care provider Senior Helpers was founded in ...
-
Customer Care Specialist, Back Up Care
1 week ago
Bright Horizons Children's Centers Broomfield, United StatesIn some phone-based customer service roles, your work is seen as just answering a call, but at Bright Horizons we know the work that you do is important and critical to our success. You'll not only have an opportunity to make a positive impact through your passion for helping peo ...
-
Customer Care Specialist, EdAssist
4 days ago
Bright Horizons Broomfield, United StatesIn some phone-based customer service roles, your work is seen as just answering a call, but at Bright Horizons we know the work that you do is important and critical to our success. You'll not only have an opportunity to make a positive impact through your passion for helping peo ...
-
Spectrum Innovations Manchester, United StatesWhat you will learn with us:Accompanying and guiding people with disabilities in their daily lives in group homes · Developing individual and interest-based activities · Promoting personal development and social participation · Performing basic and medical care · Administrative a ...
-
Stellar Innovations Concord, United States"Time for Good Work with Concord · Are you a nursing professional, but constantly changing shifts and on-call duties are getting on your nerves? You have one of the most valuable jobs in our society - but you're not earning enough for it? · We can help you. TWW is building a fle ...
-
NovaWorks Solutions Suncook, United StatesIf it is your heartfelt desire to help others in your nursing profession, then we have the perfect job for you at Suncook. · ▸ If a respectful work environment is important to you · ▸ If you are looking for a strong team and a good working atmosphere · ▸ If appreciation and re ...
-
Caregiver/Personal Care Specialist
4 days ago
Senior Helpers - Concord Concord, United StatesJob Description · Job Description Urgently Hiring It's more than just a job · We are looking for YOU to make a difference in someone's life · Senior Helpers is the first national in-home care company to be recognized as a Great Place to Work as a leading senior care provider Se ...
-
Customer Service Representative
6 days ago
Home Care Specialist Inc Concord, United StatesAs a Customer Service Representative at Home Care Specialists one will be responsible for the verification of insurance coverage, processing of medical documentation and the scheduling of delivery for a full spectrum of durable medical equipment. In this role individuals will be ...
-
Homeless Services Specialist
3 days ago
County of Contra Costa, California Concord, United States**The Position**: · **RE-ANNOUNCEMENT** · **HOMELESS SERVICES SPECIALIST** · - Monthly Salary Range: $5,999 - $7,291 · - Bargaining Unit: Local 21 - Non-Supervisory Management · **The Board of Supervisors have authorized the following future salary increases**: · **5% on July 1, ...
-
Medical assistant
1 week ago
Phoenix Innovations Tilton, United StatesCareer at DaVita: Putting People and Medicine at the Center · Join our open-minded team at our location in Aachen as a Medical Assistant (m/f/d), Nursing Specialist (m/f/d), or Geriatric Nurse (m/f/d). You want to invest your personality, strength, and time where it's worth it? T ...
-
Jr. Medical Sales Rep
1 day ago
Local Infusion Concord, United States**We are Local Infusion.** · Local Infusion is a venture-backed healthcare company shaping the way care is delivered to patients with chronic autoimmune disease on specialty infusion medications. We have locations in New Hampshire and Maine, with more on the way. Our focus on pat ...
-
Referral Specialist
3 days ago
Affordable Home Care Agency Concord, United StatesAffordable Home Care Agency · Referral Specialist · Job Overview: The primary responsibility of the Referral Specialist is handling inquiries, closing new client orders, and filling client requested schedules. This position is the main point of contact for potential clients, exis ...
-
Club Contact Center Associate
6 days ago
Boys & Girls Clubs of Central and Northern NH Concord, United States**Summary** · Are you motivated to make a difference in the lives of children? Do you have the skills and dedication to join our team at the Boys & Girls Club? If you're looking to find fulfilling, meaningful work and the chance to make a positive impact on the lives of children ...
-
Marketing Specialist
2 days ago
CCA GLOBAL PARTNERS Manchester, United StatesBuilding a better world That's what we do here at CCA Global Partners. We bring family-owned businesses across North America together to make them stronger independent competitors, keeping that American Dream alive With a focus on people, communities, and independence we're worki ...
-
Field Operations Coordinator
1 day ago
MSB Consulting Manchester, United StatesSIMILAR TITLES: Field Service Coordinator, Support Specialist, Program Coordinator, Operations Associate, Operations Coordinator · **ABOUT US** · MSB Consulting is an educational consulting firm that works directly with the Special Education community. We help our clients maximiz ...
-
Benefit Operations Specialist
1 week ago
Allegiant Care Manchester, United States**Job Title**:Benefit Operations Specialist · **Position Status**: Full-time · **FLSA Classification**: Non-Exempt · **Reports to**: Operations Manager · **Job Summary**:At Allegiant Care, our members are at the core of everything we do. The Benefit Operations Specialist is respo ...
-
Specialist, Pre-registration
6 days ago
Catholic Medical Center Manchester, United States**Specialist, Pre-Registration** **-** **(**2400478**)** · **_ · Who You Are:_** · As a Specialist, Pre-Registration, for Catholic Medical Center (CMC), your primary role will be to identify registration needs by managing schedules across various ancillary departments. You will g ...
-
Solutionhealth - Coding Specialist - Snhh
1 week ago
SolutionHealth Manchester, United StatesCome work at the best place to give and receive care · **Who We Are**: · **About the Job**: · The Coding Specialist is responsible for Coding, auditing, and entering all surgeries and special procedures performed in the office, ambulatory surgical center, and hospital setting usi ...
-
Clinical Secretary Hypertension Nephrology
3 days ago
D-H Manchester Manchester, United States**Overview** · Reviews, processes, and tracks all referrals for services delivered by providers. Schedules appointments, tests or procedures, responds to patient calls, provides instruction/support to staff for communicating with patients and may act as liaison between physicians ...
-
Recreation Advisor-company Paid
1 hour ago
NH Job Corps Manchester, United States**Work for a company that makes a difference.** **We are growing** · **NH Job Corps is hiring for a Recreation Specialist in Manchester, NH** · **About New Hampshire Job Corps (NHJC)** · Job Corps is the largest nationwide residential career training program in the country and ha ...
Customer Care Specialist II - Broomfield, United States - Lumen Technologies Australia Pty
Description
**Customer Care Specialist II (Ops Academy) - Broomfield, CO**
**Location:** BROOMFIELD, CO, US, 80021 **About Lumen**
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumens network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at , LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
****The Role****
Lumen is seeking early-career or second-career self-starters who are self-motivated with some technical aptitude and an interest in a Network and Telecomm Customer Support role. You will participate in our Ops Academy which is a robust 6-week training program to jump-start and enable your success in this role. This rigorous program is designed to develop tech-savvy and customer focused individuals in the areas of network operations, IP, and customer care where you will learn about our technology, networks, products, processes, and customer service best practices. The Customer Care Specialist II is an entry level position that involves providing general written and verbal customer support for both internal and external Lumen customers with single contact resolution.
****The Main Responsibilities****
Address internal and external customers basic to more complex questions such as billing inquires, order status, and validate sercices and dependencies of order requests
Collaborate with key stakeholders such as Order Entry, CCMs, Account Team, Billing and Provisioning to provide best customer expierence
Utilize current systems to properly authenticate customer
Solve complex customer issues by using provided systems and resources
Provide technical support and navigation assistance of Lumens customer portal
Validate customer request type to create Move Add Change order requests for customer
And other duties as assigned
Identify system inconsistencies and make recommendation on fixes or improvements
Behavioral & Technical:
Provide best in class customer experience utilizing strong written and verbal communication skills focused on resolving the customers concern at 1st point of contact
Identify and document root cause of customers issue using active listening and strategic questions
Provide recommendations related to process improvement or opportunities
Subject matter expert to peers
Ability to interact professionally with peer departments and leverage them to improve customer experience
****What We Look For in a Candidate****
Qualifications:
High School diploma, GED or equivalent
1 to 3 years of contact center expierence
Strong computer skills with MS Office experience and the ability to navigate multiple systems at once
Strong written/verbal communication experience
Strong Customer Service skills
Preferred Qualifications:
Knowledge of telecommunications/technology industry
****What to Expect Next****
Requisition #:
**EEO Statement**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
