Referral Specialist - Concord, United States - Affordable Home Care Agency

Description

Affordable Home Care Agency

Referral Specialist

Job Overview:

The primary responsibility of the Referral Specialist is handling inquiries, closing new client orders, and filling client requested schedules.

This position is the main point of contact for potential clients, existing clients, and registered caregivers.


Responsibilities and Duties:

• Gather necessary information and utilize approved techniques for closing incoming client inquiries.
• Build rapport and maintain consistent communication with clients during the referral process.
• Complete timely follow up calls with potential clients in order to maintain an acceptable closure rate.
• Gather, analyze and provide clear and concise information both verbally and in writing.
• Miscellaneous administrative duties related to client orders and scheduling including data entry.

Minimum Qualifications:

• Associate Degree or a minimum of 2 years of work experience in sales or customer service will be considered.
• Experience with a highvolume phone call work environment preferred
• Comfortable working with complicated family dynamics
• Detailoriented with excellent problemsolving, verbal and written skill
• Valid California Driver's License

Employment Type:
Full-Time 8:30am-5:00pm & on call duties via telephone performed away from the office with rotating nights and weekends (approximately 4 days per month)

Medical and Dental Benefits / Paid Vacation after waiting period


Benefit Conditions:

• Waiting period may apply
• Only fulltime employees eligible

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -
• more reliable than spontaneous
• Peopleoriented enjoys interacting with people and working on group projects
• Achievementoriented enjoys taking on challenges, even if they might fail
• Autonomous/Independent enjoys working with little direction
• High stress tolerance thrives in a highpressure environment

Pay:
From $23.00 per hour

Expected hours: 40 per week


Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Application Question(s):

• This position requires employees to do oncall via telephone on a rotating weeknight and weekend schedule (approximately 24 days a month). Will you be able to fulfill this job requirement?

Education:

• Bachelor's (preferred)

Work Location:
In person