Field Operations Coordinator - Manchester, United States - MSB Consulting

MSB Consulting

Verified Company

Manchester, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

SIMILAR TITLES:
Field Service Coordinator, Support Specialist, Program Coordinator, Operations Associate, Operations Coordinator

ABOUT US
MSB Consulting is an educational consulting firm that works directly with the Special Education community.

We help our clients maximize their reimbursements from the Medicaid to Schools program, providing much-needed funding back to the school districts that we serve.

We are able to accomplish this by always looking to Our Purpose:

to collaboratively pursue excellence in Medicaid with school districts in a way that builds compliance, accuracy, and maximization and yields client loyalty.

We focus exclusively on meeting the needs of school districts, implementing new technologies and processes with a commitment to excellence in quality and compliance in order to fulfill our purpose.

We pride ourselves on going above and beyond the call of duty, not just existing as another billing vendor. MSB is not a one-size-fits-all company; we are versatile and fully customizable to fit each individual district's needs.

Rather than providing districts with only a single person as a resource, our entire company is available as a support system, with each and every member dedicated to our purpose and our guiding principles.

We center ourselves on building lasting and meaningful relationships that create a family dynamic for both our clients and our employees.

Rooted in community, trust, and transparency, MSB is held to the highest standard to empower and lead our clients and ourselves in a way that is always driven by one singular purpose - to simplify districts' Medicaid experience so they can impact students

OUR GUIDING PRINCIPLES
Overcome Fear

Choose a Positive Mindset

Aspire to Lead

Communicate with Integrity

Learn with Humility

Delight Clients

Celebrate Innovation

Leverage Change

Serve People

Establish Trust

Pursue Profit

PURPOSE

The Field Operations Coordinator works as a liaison to the Program Specialist with a primary responsibility to support the Program Specialist and Clients in a way that increases Medicaid claiming throughout the year.

The Program Associate will also develop skills necessary to become a high-functioning consultant on MSB's program, X Logs.

These objectives will be lived out in a way that resolves issues with empathy and care, improves brand credibility, and nurtures relationships.

Compensation:
$45,000- $60,000 + Benefits

Additional Benefits:
(

Estimated Value:
$13,000 annually)

MSB Consulting pays 100% of medical, dental, and vision premiums for employeeonly coverage
13+ paid holidays per year
Unlimited Paid Time Off
Life insurance
401K with a 2% match
Free Amazon Prime membership
Apple hardware
Casual work environment

Travel Requirements: 50% travel requirement within the state of New Hampshire with occasional overnights and trips to headquarters in Austin, TX throughout the year.

WHAT WE'RE LOOKING FOR:

Selfmotivated to solve problems rather than waiting for an answer
Ability to perform comfortably in fastpaced, deadlineoriented environments
Ability to build strong relationships with users, administrators, and various personnel
Ability to communicate clearly and effectively
Ability to collaborate in a team environment
Ability to work in a selfdirected environment
Exceptional interpersonal, written, and verbal communication skills
Strong presentation and public speaking skills consistent with MSB's approved method of consultation.
Proficient with computers and technology (MS Word, Excel, PPT, etc.)
Creative thinker with ability to make decisions and solve problems effectively, efficiently, and confidently.
Ability to travel by car (not provided by MSB) (50%); valid driver's license

YOUR IMPACT AND RESPONSIBILITIES:

Directly interact with users across different communication channels.
Defuse highstress situations by listening to users and providing speedy, effective resolutions while maintaining a positive attitude.
Act as the voice of the company on the front lines in providing excellent customer service.
Ability to communicate effectively and through a consultative manner to stakeholders at a district.
Investigate and resolve client issues through effective crossteam interaction and a deep understanding of the clients' needs.
Continually learn about the Medicaid to Schools program and product knowledge to better serve users.
Provide ongoing consultation to districts and Program Specialists on MSBs program, X Logs.
Provide training and workshop support to districts and Program Specialists.
Monitor and provide ongoing consultation to ensure provider participation of documentation in MSB's program, X Logs.
Research and resolve paper log deficiencies for documentation.
Provide quarterly Program Intervention proposals to Program Specialists to ensure districts' success in reaching interim billing goals.
Assist Program Special