Club Contact Center Associate - Concord, United States - Boys & Girls Clubs of Central and Northern NH

Boys & Girls Clubs of Central and Northern NH

Verified Company

Concord, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Summary

Are you motivated to make a difference in the lives of children? Do you have the skills and dedication to join our team at the Boys & Girls Club? If you're looking to find fulfilling, meaningful work and the chance to make a positive impact on the lives of children and families look no further.

Duties

Key duties include:

Answers phone calls promptly and redirects phone requests to the appropriate party.
Handles caller's questions and concerns professionally and courteously.
Assists in filing all required paperwork into proper member files.
Assists in ensuring that all membership files are complete and current.
Ensures that all membership data is correctly entered into the member database by comparing submitted documents to the database.
Any discrepancies are reported to the Member Database Specialist and confirmed once corrected.
May assist in ensuring that all site and staff childcare licensing paperwork per the NH Childcare Licensing Bureau is properly documented and filed (i.e. H&P, Professional Development, etc.).
Maintains a clean; safe, fully stocked, and wellorganized work area.
Must be able to work without direct supervision and remain at assigned posts for extended periods.
Understand all privacy protection procedures completely and ensure that they are followed appropriately.
Maintains a positive attitude and contributes toward a quality work environment.
May assist in all areas of the club operation as requested.
Participates in administrative staff meetings and training when requested.
Keeps all confidential information in a safe and locked place.
Other duties as assigned.

Requirements:

High School degree or equivalent experience preferred.
Must be detailoriented and have the ability to multitask.
Must have a pleasant telephone manner.
Ability to be efficient and productive in a fastpaced environment.
Ability to work under pressure.
Must enjoy working with people, have enthusiasm, and possess excellent customer service skills.
Must possess basic computer skills, including but not limited to Microsoft Office Suite.
Excellent communication, listening, and computer skills.
Must be a team player.
Must be willing to travel between locations when requested. (Only occasional travel may be required.)

ADDITIONAL EXPECTATIONS:

This organization has a zerotolerance policy for abuse and will not tolerate mistreatment or abuse in its programs. Any mistreatment or abuse by an employee will result in disciplinary action, up to and including termination of employment and cooperation with law enforcement.

Nice To Haves

Benefits
This is a part-time, non-exempt hourly position which does not offer benefits.

The information presented indicates the general nature and level of work expected of employees in this classification.

It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

About Us

The Boys & Girls Clubs of Central and Northern New Hampshire provides early learning, after-school programs, summer day camps, and basketball leagues to 1200 youth weekly throughout the central and northern New Hampshire.

Our mission is to inspire and enable all young people, especially those who most need us, to reach their full potential as productive, caring, and responsible citizens.

We offer a safe place to belong, caring adult mentors and programs covering everything from academics and leadership development to physical fitness and healthy habits.