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    Bilingual Leasing Consultant - Arlington, United States - Gates Hudson

    Gates Hudson
    Gates Hudson Arlington, United States

    1 day ago

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    Description

    Job Description

    Job Description

    Overview:

    Gates Hudson, a full-service property management company is seeking a Leasing Consultant to join a residential property in our portfolio. If you are energetic, detail oriented, and customer service focused, please submit your resume for review.

    Responsibilities:

    • Welcome and tour prospects, qualify, determine wants and needs, professionally present community and specific apartments/condominiums while providing features and benefits.
    • Proactively manage leads, document tours and complete all leasing paperwork.
    • Ensure the entire tour route to all common area, outdoor recreational facilities, landscaping, laundry room, parking areas, etc. are in perfect condition.
    • Walk rent readies and check on the status of the vacant units to ensure there is a suitable number of rent ready units and partially accessorized mini model units.
    • Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing property and for improving resident satisfaction.
    • Answer incoming phone calls and handle accordingly whether it is a prospect call or a resident call.
    • Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors.
    • Address resident concerns and requests on a timely basis to ensure resident satisfaction with management.
    • Receive telephone calls and in-person visits. Answer questions for residents about community, repairs, rent, rules, etc.
    • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
    • Review all notices to vacate to determine the cause of the move-out. Make sure every attempt is made to save a potential move-out.
    • Conduct periodic inspections with residents upon move-in/move-out.
    • Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
    • Consistently implement policies of the community.
    • Maintain a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet.
    • Please note that the majority of prospects conduct their housing searches on the weekends and as such working weekends is expected.

    Qualifications:

    • Must be able to fluently speak Spanish and English.
    • Previous Tax Credit experience preferred, but not required.
    • High school degree or equivalent certification required.
    • At least two years of leasing experience preferred.
    • Previous customer service experience, leasing and/or sales experience preferred.
    • Must have excellent written and verbal communications skills.
    • Ability to quickly develop rapport with prospective residents.
    • Must be a motivated self-starter with the ability to work well in a team setting and set goals.
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