- Maintain expiration lists and ensure all policies are renewed or rewritten.
- Prepare for 120-day meetings with the Account Executive.
- Maintain customer information in customer group folder on M Drive.
- Prepare proposals, complete rate comparisons, and complete census spreadsheets.
- Prepare quarterly and semi-annual claim reviews for self-funded clients.
- Order renewal policies and check in when received per agency procedure.
- Contact customers to obtain necessary information to quote renewals.
- Coordinate renewal process with Keystone Insurance Group and any other current carriers.
- Receive phone calls, faxes or e-mails from customers for policy endorsements and process per agency procedures.
- Input new customer information, maintain and update current customers in Epic.
- Update Epic with activities.
- Receive via phone, fax, or e-mail claim information from the insured and/or client, and work with DeHayes dedicated claim specialists for resolution.
- Follow up with the customer/insurance companies on direct bill issues.
- Follow and adhere to all HIPPA Privacy Procedures.
- Consult with Account Executive on prioritizing work flow.
- Participate in training meetings, seminars to improve your skills and to meet licensing continuing educations requirements.
- Perform other duties as assigned to assist the Producer with current customers and new business.
- Indiana Life & Health Insurance License required
- Minimum of 3 years of insurance brokerage or equivalent experience
- Extensive knowledge of all lines of Group Benefits, including sophisticated and less common coverages, especially those products represented through agency
- Thorough knowledge of brokerage operations including claims handling, procedures, companies rating, agency management system, and applicable insurance laws/codes
- Experience with Applied Epic, or related agency management software, Ease and Employee Navigator
- Experience and expertise in operating in electronic environment; excellent automation skills, including MIS, Outlook, Word, Excel, document management software, carrier proprietary systems, and phone systems
- Excellent time management, organizational and verbal and written communication skills
- High degree of self-motivation and self-direction
- Competitive Compensation
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- 401(k)
- Paid time off
- Paid Holidays
-
Customer Service Agent
2 weeks ago
Brotherhood Mutual Fort Wayne, United StatesJob Title: Customer Service Agent - Employee Benefits · FLSA Status: Non-Exempt · Job Family: Affiliates · Department: Special Markets - Affiliates · Location: In-Office (Fort Wayne, IN) · JOB SUMMARY · Professionally provide superior customer service while processing a lar ...
-
Customer Service Agent
1 week ago
Brotherhood Mutual Fort Wayne, United States** Customer Service Agent** · **Job Category****:** Sales **Requisition Number****:** CUSTO001344 Showing 1 location **Job Details** · **Description** · **Job Title:** Customer Service Agent · **FLSA Status:** Non-Exempt · **Job Family:** Customer Service · **Department:** ...
-
Customer Service Agent
1 week ago
Fort Wayne Fort Wayne, United States· Duties and Responsibilities Operates shuttle vehicle escorting customers to and from the terminal building. · Monitors shuttle request forms and cell phone for arriving passenger needs. · Upon request, will assist wheelchair passengers to the airline ticket counter and from ...
-
Employee Benefits Customer Service Agent
4 days ago
The DeHayes Group Fort Wayne, United StatesAbout Us · The DeHayes Group was founded in 1982 as a commercial property and casualty insurance agency with three employees. Organic growth, acquisitions and development of new product lines enabled The DeHayes Group to become the largest locally owned insurance agency in Northe ...
-
Customer Relations Representative
3 days ago
LaTasha Johnson - State Farm Agent Fort Wayne, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
-
Contract Manager
2 days ago
Integrity Marketing Group Fort Wayne, United StatesIntegrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help peopl ...
-
Front Desk Clerk
3 days ago
Comfort Suites Fort Wayne, United StatesJob Overview: · We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This role requi ...
-
Insurance Sales Representative
1 week ago
Scott McEvoy Insurance Fort Wayne, United StatesAre you ready to take on a new challenge and become a key player on our sales team? · HealthMarkets Talent Seekers is offering an exciting career opportunity for individuals who are eager to embrace fresh challenges and seek increased independence, personal fulfillment, and enhan ...
-
Outdoor Impound Lot Attendant
1 week ago
Parker Service, Inc Fort Wayne, United StatesParker Service, Inc is looking to hire a qualified Outdoor Impound Lot Agent Parker's is a family-owned and operated towing service that has over 5 locations throughout the Fort Wayne area, more than 70 large and small hook trucks, and over 100 employees. Parker's has been reliab ...
-
Sales Manager
1 week ago
Brotherhood Mutual Insurance Company Fort Wayne, United States**Job Title**: Sales Manager · - Special Markets · **FLSA Status**: Exempt · **Job Family**: Affiliates · **Department**: SMD- Special Markets · **Location**: On-Site (Fort Wayne, IN) · **JOB SUMMARY** · A paragraph summary of the overall responsibilities of the position. · Respo ...
-
Front Desk Agent
1 week ago
FT WASHINGTON ENTERPRISES LLC Fort Washington, United States**Introduction**: · **Responsibilities**: · - Manage reservations and check guests in and out using a computerized system · - Handle guest requests, such as booking tours or making restaurant reservations · - Assist with check-in and check-out processes, including handling paymen ...
-
SIRVA Fort Wayne, United StatesThe Alliance Relocation Services Coordinator is responsible for facilitating 3rd party services between SIRVA Move Management, Relocation Services, Agents and Vendors. The Coordinator gathers pertinent customer information, enters and manages order and service data in the system, ...
-
Front Desk Agent
8 hours ago
Staybridge Suites Fort Wayne, United StatesResponsibilities: · - Greet and welcome guests in a friendly and professional manner · - Check-in and check-out guests efficiently and accurately · - Answer phone calls and respond to guest inquiries promptly · - Provide information about hotel facilities, services, and local att ...
-
Sales & Customer Service Associate
1 week ago
Massage Envy Fort Wayne, United StatesOverview: · **Where Better Careers Begin** · Massage Envy West Jefferson 6409 West Jefferson Blvd. Fort Wayne, IN 46804 · **Do you have a passion for helping others?** At the Massage Envy West Jefferson franchise, we support and inspire you to be your best while we work together ...
-
Scheduler (Ft. Wayne, In, Usa)
1 day ago
SIRVA Fort Wayne, United StatesPosition Summary · This position's basic function is to consolidate household goods shipments into safe and profitable loads for the network hauling fleets. This position will manage timely pickup and delivery of shipments, update shipments and tender trips. The incumbent will be ...
-
Marketing Coordinator
1 week ago
Integrity Marketing Group Fort Wayne, United StatesIntegrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help peopl ...
-
Property Adjuster I
1 week ago
Erie Insurance Fort Wayne, United States**Division or Field Office: · - Fort Wayne Claims Office**Department of Position**: · - Claims Department**Work from**: · - Remote**Salary Range**: · - $54, $86,542.00 *- salary range is for this level and may vary based on actual level of role hired for_ · At Erie Insurance, you ...
-
Post-closing Associate
8 hours ago
Ruoff Mortgage Company Inc Fort Wayne, United States: · **Position Summary** · The Post Closing Associate is responsible for receiving/sorting incoming mail, reviewing Signed Closing Packages, and processing needed items to move files from funding to shipping including uploading documents electronically into the mortgage loan file ...
-
Commerical Construction Interior Designer
1 week ago
MKS Fort Wayne, United States**Commercial Construction Interior Designer** · **ABOUT YOU** · Are you passionate about transforming spaces, shaping extraordinary environments from concept to completion reflecting innovation and excellence? If the answer is, "YES" then MKS has an opportunity that will impress ...
-
Larry Ice - State Farm Agent Fort Wayne, United StatesJob Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Financial Services Representative State Farm Agent Team Member. We seek an energetic professional interested in helping ...
Employee Benefits Customer Service Agent - Fort Wayne, United States - The DeHayes Group
Description
Job Description
Job DescriptionAbout Us
The DeHayes Group was founded in 1982 as a commercial property and casualty insurance agency with three employees. Organic growth, acquisitions and development of new product lines enabled The DeHayes Group to become the largest locally owned insurance agency in Northeast Indiana. We are pleased to offer commercial property and casualty, group benefits, personal lines, senior benefits, wellness and financial services. The DeHayes Group represents more than 40 insurance carriers, insures over 1,300 business and 1,800 households and is responsible for the health insurance needs of more than 19,000 lives.
Our mission is exceeding expectations beyond insurance. The DeHayes Group proactively delivers the outstanding service and expertise that our clients have come to expect and appreciate for over 30 years. We do this by developing a deep relationship with our clients. This is what guides us to provide you with a tailored solution for your business and personal needs, whether it be property and casualty insurance, employee benefits, personal insurance or financial services.
Employee Benefits Customer Service Agent (CSA)
Primary Role:
Day-to-day maintenance and servicing of assigned Group Benefits accounts, including but not limited to: under the direction of assigned Account Executive, to provide Group and Individual Benefit Lines support in renewing, obtaining, expanding and servicing accounts. Will report to the Operations Manager.
Duties:
Qualifications:
Hours: Monday – Friday, 8:00am to 4:30pm
Office Location: 11118 Coldwater Road, Fort Wayne, IN 46845
Benefits:
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
