Front Desk Clerk - Fort Wayne, United States - Comfort Suites

Comfort Suites
Comfort Suites
Verified Company
Fort Wayne, United States

5 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team.

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay.

This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.


Responsibilities:


  • Greet guests with a warm and welcoming demeanor
  • Checkin and checkout guests efficiently and accurately
  • Answer phone calls and respond to guest inquiries
  • Provide information about hotel amenities, services, and local attractions
  • Assist with guest requests, such as room service or transportation arrangements
  • Handle guest complaints or concerns in a professional manner
  • Process payments and maintain accurate records
  • Collaborate with other hotel departments to ensure guest satisfaction
  • Perform night audit duties as needed

Skills:


  • Previous experience in front desk or hospitality management preferred
  • Excellent phone etiquette and strong communication skills
  • Ability to provide exceptional guest relations and customer service
  • Familiarity with hotel operations and procedures
  • Proficiency in using phone systems and computer software
  • Multilingual skills are a plus
  • Strong organizational skills and attention to detail
Join our team as a Front Desk Agent and enjoy the following benefits:

  • Competitive pay based on experience
  • Opportunities for career advancement within the hotel industry
  • Employee discounts on hotel stays and services

Job Types:
Full-time, Part-time


Pay:
$ $15.00 per hour


Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift
  • Night shift

Work setting:

  • Inperson

Shift availability:

  • Day Shift (required)
  • Night Shift (required)

Ability to Relocate:

  • Fort Wayne, IN 46825: Relocate before starting work (required)

Work Location:
In person
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