Jobs
>
Scottsdale

    Technical Support Specialist - Scottsdale, United States - The Intersect Group

    The Intersect Group
    The Intersect Group Scottsdale, United States

    2 weeks ago

    Default job background
    Restaurants / Food Service
    Description

    Job Title: Technical Support Specialist

    Schedule: Hybrid 3 days on-site, 2 days remote

    Duration: 6 month contract to hire

    Job Description:

    The Technical Support Specialist is responsible for providing technical assistance and support to clients and end-users experiencing technical issues with software, hardware, or other technology products. This position plays a crucial role in ensuring that users can effectively utilize technology products and services, resolving issues promptly and efficiently.

    Responsibilties:


    • Respond to Technical Inquiries: Receive and respond to technical support inquiries via various channels such as phone, email, TEAMS/chat, or in-person. Troubleshoot issues reported by users, identify root causes and provide timely resolutions or workarounds.


    • Remote Assistance: Utilize remote desktop tools (Kaseya and TeamViewer) and

    troubleshooting techniques to assist users remotely in resolving technical issues. Provide step-by-step guidance and instructions to users to troubleshoot and resolve problems independently when possible.


    • Escalation Management: Escalate unresolved or complex technical issues to appropriate internal teams, such as Tier 2 support or 3rd party managed service provider (MSP,) for further investigation and resolution. Follow escalation procedures and ensure timely communication with users regarding the status of their inquiries.


    • Employee Onboarding: Perform initial setup of computers, user accounts in various software systems, group memberships, data access permissions, and coordination of laptop shipping.


    • Ensure work is being carried out in a timely and proper fashion and per stated service level agreements (SLAs).


    • Oversee user system account additions, moves, and changes.


    • Perform other duties or special projects, as required, in support of the department's goals.


    • Responsible for maintaining an accurate inventory of computers, hardware, and software ensuring compliance with all internal policies and external licensing requirements.

    Requirements:


    • Bachelor's degree. in Information Technology, Computer Science or related field preferred.


    • Minimum of three years experience in technical support or customer service role, preferably in a technology-driven environment.


    • Strong understanding of computer systems, software applications, networking concepts, and hardware components.


    • Working knowledge of Windows 10, Windows 11, Mac OS, Office 365, and its administrative functions.


    • Working knowledge of Active Directory, Azure/Entra ID, and user and group security.


    • Must possess exceptional organization, communication, analytical, and time management skills.


    • Proficiency in troubleshooting technical issues and providing effective solutions to end-users.


    • Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.


    • Customer-focused mindset with a passion for delivering exceptional support experiences.


    • Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities effectively.


    • Familiarity with ticketing systems, remote desktop tools, and other support software applications.


    • Excellent interpersonal skills.


    • Ability to communicate effectively with end users in non-technical terms.


    • Must be able to work well with minimal supervision and work well with individuals of all levels of technical experience.

  • Assisted Living Locators

    Support Specialist

    1 week ago

    Assisted Living Locators Scottsdale, United States

    At Assisted Living Locators, we're different. On purpose. · **Who We Are** · We're a National Franchise Company and we're seeking a **Franchise Support Specialist ** to join our corporate office in Scottsdale, Arizona. This is an opportunity to join an established franchise compa ...

  • Notre Dame Preparatory

    IT Support Specialist

    2 days ago

    Notre Dame Preparatory Scottsdale, United States

    Summary: Provides a wide range of technical support across the school. Maintains, troubleshoots, install's hardware/software and various AV assets. Recommends and seeks out new software and hardware solutions to improve productivity, as well as improved support for students and p ...

  • Arcoro

    Software Support Specialist

    1 week ago

    Arcoro Scottsdale, United States

    **Why Arcoro?** · Want to make an impact? We do too. Come join our team of bridge builders. With **full-time hybrid work (2 day minimum)** in Scottsdale, Arizona. Arcoro helps to lead high-compliance organizations to automate paper processes and build their bridge to better HR wi ...

  • Illuminate Community Church

    Ministry Support Specialist

    2 weeks ago

    Illuminate Community Church Scottsdale, United States

    **MINISTRY SUPPORT SPECIALIST** · **JOB TITLE**: Ministry Support Specialist · **REPORTS TO**: Administrative Director · **HOURS/WEEK**: 25 hours/week · **FSLA DESIGNATION**: Non-exempt · **STAFF CATEGORY**: Support Staff · **ILLUMINATE'S OVERALL MISSION**: We exist to light peop ...

  • EquiTrust Life Insurance Co.

    IT Executive Support Specialist

    3 weeks ago

    EquiTrust Life Insurance Co. Scottsdale, United States

    The IT Executive Support Specialist provides multi-faceted technology priority support services to members of senior leadership within the organization. This individual is a dedicated technical liaison and provides a single escalation point for executive technology concerns. · ** ...

  • Salt River Pima-Maricopa Indian Community

    Peer Support Specialist

    1 week ago

    Salt River Pima-Maricopa Indian Community Scottsdale, United States

    **Definition**: · **Essential Functions**: (Essential functions may vary among positions, but may include the following tasks, knowledge, ability, skill, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks ...

  • ONE (Open Network Exchange)

    Account Support Specialist

    2 weeks ago

    ONE (Open Network Exchange) Scottsdale, United States

    : · **Key Responsibilities** · - Manage the administrative and operational aspects of client accounts, ensuring high levels of organizational effectiveness and communication. · - Coordinate and manage defined business processes accurately and efficiently, coordinating with intern ...

  • GPS Insight

    Technical Support Specialist

    3 weeks ago

    GPS Insight Scottsdale, United States

    **Who We Are **GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field ...

  • Scottsdale USD 48

    Fiscal Support Specialist

    2 weeks ago

    Scottsdale USD 48 Scottsdale, United States Full time

    **PAY GRADE**: J · **FLSA STATUS**:Non-Exempt · **POSITION OBJECTIVE**:Incumbents are responsible for monitoring and oversight of the operations in their areas. Performs reconciliations, approves requisitions and EPARS, researches and troubleshoots problems. Provides training and ...

  • SmartRent

    Client Support Specialist

    1 week ago

    SmartRent Scottsdale, United States

    **Who We Are** · Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry. · We're doing big things in the proptech world SmartRent has been recognized as a winner of HousingWire's Tech10 ...

  • Scotsdale Unified School District

    Instructional Support Specialist

    3 days ago

    Scotsdale Unified School District Scottsdale, United States Full time

    **DUTIES & RESPONSIBILITIES**: (These duties are a representative sample; position assignments may vary.) · - Tutors students in assigned curricular areas before school, during lunch, and after school, focusing on specific concepts which are difficult or need reinforcement. · - M ...

  • LTIMindtree

    Database Support Specialist

    1 week ago

    LTIMindtree Scottsdale, United States

    **About Us**: · **Role: L3 Database Support** · - Design and Implementation · - Advanced configuration and Troubleshooting · - Analysis of technical issues and permanent fix/solution · - Implementation of RAC · - Implementation of ASM · - Good knowledge/Hands on in Oracle Golden ...

  • Assisted Living Locators

    Corporate Franchise Support Specialist

    3 weeks ago

    Assisted Living Locators Scottsdale, United States

    At Assisted Living Locators, we're different. On purpose. · **Who We Are** · We're a National Franchise Company and we're seeking a **Franchise Support Specialist - Tech Focus** to join our corporate office in Scottsdale, Arizona. This is an opportunity to join an established fra ...

  • Bell Sports Marketing

    Photography & Operations Support Specialist

    2 weeks ago

    Bell Sports Marketing Scottsdale, United States

    PPC is one of the fastest growing sports memorabilia companies in the country. The role of the Photography & Operations Support Specialist will work closely with the Operations Manager to successfully perform multiple, time-sensitive tasks each day. Communication, accuracy, and e ...

  • Garmin International, Inc.

    Flight Operations Support Specialist

    2 weeks ago

    Garmin International, Inc. Scottsdale, United States

    Overview: · **Responsibilities**: · **Essential Functions** · - Serve as main point of contact/first-level support for customer inquiries and manage customer aircraft configurations, provide counsel on aircraft performance questions and handle change requests and aircraft weight ...

  • InXpress

    Administrative / Client Support Specialist

    3 weeks ago

    InXpress Scottsdale, United States

    InXpress is a third-party logistics company who partners with DHL Express to provide international shipping services. · **The Position** · This is a salary based position at $45,000-$50,000/year, offering 2 weeks' vacation, healthcare and a Monday-Friday, 8 am - 5 pm schedule. · ...

  • Central Arizona Services and Assistance

    Support Specialist

    1 week ago

    Central Arizona Services and Assistance Tempe, United States

    **Job Summary**: · We are seeking a dedicated Support Specialist to join our team. The Support Specialist will provide assistance to individuals in need, offering support and guidance as well as Behavioral Health Services, primarily servicing ALTC members and Youth Program. · **R ...

  • Berkley

    Tax Support Specialist I

    3 days ago

    Berkley Scottsdale, United States

    Company Details: · Berkley Aspire is an excess & surplus lines insurer of commercial risks unable to find a home in the standard markets. We are an operating unit of WR Berkley, a publicly traded (NYSE "WRB") global insurer founded in 1967. · We make excess & surplus lines easy - ...

  • Liveops Agent Services, LLC

    Internal Help Desk Support Specialist

    1 week ago

    Liveops Agent Services, LLC Scottsdale, United States

    As an Internal Help Desk Support Specialist, you will play a critical role in managing and resolving agent inquiries and issues. Your passion for technology and helping others converge to create an exceptional support experience. You will possess a unique blend of technical aptit ...

  • Loenbro, LLC

    IT Support Specialist

    3 weeks ago

    Loenbro, LLC Tempe, United States

    **Position**:IT Support Specialist · **Company**:Loenbro · **Department**:IT · **Wage Range**: Competitive wage DOE with benefit package · **Location**: Tempe, AZ · **Job Duties**: · - Maintain/update hardware inventory to comply with asset management standards · - Support the us ...