IT Executive Support Specialist - Scottsdale, United States - EquiTrust Life Insurance Co.

Description

The IT Executive Support Specialist provides multi-faceted technology priority support services to members of senior leadership within the organization. This individual is a dedicated technical liaison and provides a single escalation point for executive technology concerns.


Essential Duties and Responsibilities:

• Provides 24/7 prioritized, focused IT support services to EquiTrust senior leadership with an expert level of customer service.
• Travels in conjunction with executive gatherings to provide inperson support services for board meetings and other special events.
• Provides planned and ondemand remote support to Windows and Macbased workstation devices and Apple and Android mobile devices.
• Assists in administering senior leadership mobile devices through EquiTrust's MDM solution.
• Assists in account administration efforts, such as Active Directory account unlocks, password resets, etc.
• Ensures maximum availability of senior leadership computers, printers, and other peripheral equipment by monitoring, troubleshooting, and resolving enduser computer hardware problems, parts replacement, or PC operating system software.
• Provides critical thinking skills and outsidethebox solutions to satisfy the needs of our senior leadership without sacrificing our organization's information security or operating standards.
• Responds to and resolves customer service requests according to EquiTrust policies in a prompt, efficient, and courteous manner for external customers, departmental staff, and other EquiTrust personnel at all times.
• Follows EquiTrust change management and problem management methodologies.
• Ensures that work is carried out within agreed service levels and in accordance with department guidelines.
• Configures and troubleshoots Office 365 products, such as Outlook (Full & Mobile), PowerBI, Excel, PowerPoint, etc., including educating or assisting with more advanced product features.
• Installs computerrelated parts, memory, hard drives, and peripherals as needed.
• Coordinates the scheduling of thirdparty vendors regarding warranty repair services that cannot be handled by onsite personnel.
• Creates and maintains technology utilization documentation for senior leadership consumption. Cheat sheets, etc.
• Builds and installs PCs, telephones, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
• Identifies, resolves, and prepares guidelines for frequently occurring personal computer hardware problems.
• Assists in basic network troubleshooting efforts on workstations and in data closets.
• Supports the organization's Audio/Video conferencing configurations.
• Actively participates and contributes to the goals and objectives of the Company by working collaboratively and fostering a positive and inclusive work environment.

Skills and Abilities:

• Extensive experience in Mac OSX and Windows 10+.
• Extensive experience with Apple iOS mobile devices.
• Extensive experience in Microsoft Office 365 products, including PowerBi, Excel, PowerPoint, Outlook, and OneDrive.
• Extensive experience with inperson and remote technology support while working with C-Level and senior leadership staff.
• Extensive experience in 3rd party support engagement and resource coordination to resolve complex issues.
• Advanced experience with Android mobile devices.
• Advanced experience in Mobile Device Management solutions (Workspace One, Intune, etc.)
• Expert collaboration and customer service skills in supporting our senior leadership.
• Excellent verbal, written, and ecommunication skills.
• Ability to keep abreast of products and trends that could be valuable to executives or the organization as a whole.
• Basic IT networking knowledge and abilities, including wiring, IP Addressing, DNS/DHCP, and troubleshooting.
• Ability to assist in racking of computer equipment and guided deployment of new devices at designated site.
• Ability to operate independently with little guidance.

Training or Work Experience:

• If High School Diploma or equivalent, minimum of 8 years Desktop Support experience, required.
• If Associate's Degree, at least 6 years of Desktop Support experience, required.
• Experience in an Insurance Company environment, preferred.

Education:

• High School Diploma or Equivalent, required.

• Associate's Degree

• Computer Science or a related field of study, preferred.

• Bachelor's Degree

• Information security, Computer Information Systems, Network Security, Computer Science or a related field of study, preferred.

Working Conditions:

• On-

Site Location:
Scottsdale, AZ

• Business Travel: Moderate travel % of the time).
• Provide twentyfour hour support for computer operation of production systems, as needed.

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