Technical Support Specialist - Scottsdale, United States - GPS Insight

GPS Insight

Verified Company

Scottsdale, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Who We Are GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management.

We know that when you invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight.

They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space.

They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go.

Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to take the ride?

What We Need

We are currently seeking a dynamic individual to join our team in a hybrid role based out of our headquarters in Scottsdale, Arizona.

This position may require weekend and holiday work.

What You'll Do

Help clients set up and configure GPS Insight to meet their business needs
Opportunity to develop systems and procedures for improving overall client satisfaction
Learn quickly and use your knowledge to solve problems efficiently
Achieve customer satisfaction through fast, accurate replies and fixes to problems
Escalate unresolved issues as required; maintain ownership of issues through resolution

Hardware

Troubleshoot, complete installation verifications and update devices as necessary to achieve optimal reporting
Troubleshoot various software and system issues
Assists with quick software training and alerts Acct. Mgt. as necessary if more training is needed
Learn to understand and support: GPS Devices, Mobile Apps, In-Cab Cameras, ELD/HOS

Requirements:

Minimum 12 months' experience in customer service/technical support or direct customer consulting experience within a fastpaced environment
Sound knowledge of and passion for the web and webbased software products
Strong problem solving and technical skillset
Experience with a CRM System
A passion for taking care of clients
Accurate and fast typing speed of 40 WPM or greater
Ambitious, selfmotivated, goaloriented and extremely driven
Excellent written/verbal communication and customer relationship skills
A work ethic based on dedication to the company and its mission
Ability to handle a variety of assignments simultaneously
Ability to work under deadline pressure and extra hours if needed
Superior analytical skills
Proficient with Microsoft Office
Basic knowledge of 12 Volt systems a plus

What We Offer

Fast paced and rapidly growing environment
Chance to deliver mission critical data that drives the operations of our economy
Opportunity for professional growth and development
Possibility to learn new and cuttingedge technologies, in an environment that encourages new ideas
There's more as well Speak with us to find out all details

Benefits