- Greet customers when they arrive and address their concerns
- Consult with mechanics about necessary repairs
- Provide customers with in-depth information about available repair options
- Answer questions about service outcome (after consulting with mechanic if necessary)
- Advise customers about warranty protections and potential cost savings
- Manage and oversee the service center's workflow and scheduling
- Schedule Service Appointments
- Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
- High school diploma/GED required
- Sales Experience Preferred
- Knowledge of automotive industry and parts preferred
- Excellent communication and organizational skills
- Ability to communicate equally well with mechanics, customers and senior management
- Familiarity with R.O. Writer preferred, but not required
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Service Advisor - Lubbock, United States - McGavock Nissan of Lubbock
Description
Job Description
Job DescriptionOur busy car dealership has a service center to better serve our customers and to provide in-house warranty fulfillment on previous car sales. To ensure optimum customer service, we're hiring a Service Advisor to work one-on-one with our clients. Your job will be to advise customers on the available parts and service options when their vehicles need repairs. We're counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.
Service Advisor responsibilities include but no limited to:
These Service Advisor skills are preferred but not required:
