- Serve as primary point of contact for all customers from initiation through completion of the service job.
- Communicate status of service job to customer, including description, status, and cost of work being performed.
- Assign service jobs to Technicians and oversee job progress to completion.
- Ensure all required parts and supplies are available to Technicians in order to complete service job.
- Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
- Ensure quality control of complete process.
- Create final customer invoice with complete explanation and charges for work performed, and review invoice with customers.
- Ability to utilize the available time to organize and complete work within given deadlines.
- Ability to communicate in writing clearly and concisely.
- Ability to communicate effectively with others using the spoken word.
- Ability to take care of the customers needs while following company procedures.
- High School Graduate or General Education Degree (GED) and three to seven years related experience. Associates or Bachelors Degree strongly preferred.
- Prior customer service experience in an automotive or heavy-duty engine repair environment preferred.
- Prior supervisory experience preferred.
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Service Advisor - Lubbock, United States - Stewart & Stevenson
Description
Overview:
Responsible for serving as the primary contact and source of information for all services provided to customers by the service department. Oversee departmental service assignments.
Responsibilities:Education/Experience:
Computer Skills:
Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with JD Edwards
service system preferred.
Working Conditions:
Office and shop environment. Shop environment may not have air conditioning.
