- Greet customers in a timely, friendly and professional manner
- Obtain current customer and vehicle data, make changes in dealership system as needed
- Interview customers to determine the nature of customers concerns and needs
- Perform vehicle walk-around with customer looking for additional sales opportunities
- Thoroughly complete repair orders
- Communicate with customers by phone to schedule appointments and relay vehicle status updates
- Inspect repaired vehicles prior to delivery
- Maintain Customer Satisfaction Index standards
- Maintain individual performance standards
- Keep work area clean and organized
- Valid TX DL and acceptable driving record, acceptable background review and negative drug screen
- High school diploma or the equivalent
- Basic math, reading and writing skills
- Must be able to apply common sense understanding to carry out instruction furnished in written or oral diagrammatic form
- Must be able to deal with problems involving several concrete variables in or from standardized situations
- Strong mental aptitude
- Strong verbal communication skills
- Strong personal initiative
- Ability to operate a standard transmission vehicle
- Ability to use a computer and 10 key calculator
- General Knowledge of vehicle mechanical operations
- Ability to operate hand and power tools safely
- Physical Requirements:
- Frequent standing, walking, bending/stooping/squatting, grasping/gripping, writing/typing, driving/operating equipment and vision (beyond arms length), sitting, hearing, speaking
- Occasionally climb stairs/ladders, lying down, push/pull, reach above shoulders, and lift/carry 1-75lbs.
- The employee will work indoors and outdoors in an autoshop environment.
- Will be frequently rotating equipment, vehicles, elevators, lifts, tow-lines, etc.
- Will be exposed to fumes, chemicals, solvents, caustics, etc.
- Will be exposed to extreme temperatures.
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service advisor - Lubbock, United States - AUTO INC
Description
Job DetailsJob Location
Frontier DCJR Fiat - Lubbock, TX
Description
Job Summary
Communicate with and assist customers with their vehicle needs and perform duties assigned to ensure the service on vehicles are completed efficiently and professionally.
Essential Functions
