Customer Service Representative - Niles, United States - Cafaro

Cafaro Niles, United States

2 weeks ago

Description

The Eastwood Mall, located in Niles, Ohio, is looking to hire part time Customer Service clerks for the mall. We are specifically seeking candidates who are detail-oriented, independent thinkers, with a "can-do" attitude

Responsibilities:

Responsible for representing Eastwood Mall to customers by providing high quality, efficient service.
Responsible for maintaining a professional physical appearance of Eastwood Mall Guest Services including marketing materials; signage, displays, etc. and ensuring that all displayed information is current and relevant.
Ability to respond to customer inquiries and advise on the appropriate resolution. Provide customer assistance with regards to; Giftcard program, Kids Club program, Retail products or offerings, other payment products, and / or other mall programs.
Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals.
Ensure compliance with all policies and procedures pertaining to Eastwood Mall programs

Skills & Requirements:

Strong selling background, general mathematical aptitude, computer literacy in applicable software, strong communication skills and must be multi-task oriented.
Ability to learn and operate gift card issuance software CardSpot.
Ability to operate a credit card and check authorization terminal.
Must learn and operate state on-line lottery sales terminal. Must be at least 18 years of age.
A high school diploma and 1-2 years of customer service/sales background.
Ability to effectively perform multiple tasks.
The incumbent must be articulate, outgoing and present a professional, pleasant and courteous appearance at all times.
Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays.
Maintain compliance with all company policies and procedures.

It is the policy of the Company to provide Equal Employment Opportunity to all employees and job applicants. The employment practices of the Company are conducted without regard to race, creed, color, national origin, disability, sex (except where sex is a bona fide occupational qualification as specified under the Equal Employment Opportunity Act of 1972), religion or age.

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