Jobs
>
Phoenix

    Senior Process Associate - Phoenix, United States - Infosys

    Infosys
    Infosys Phoenix, United States

    2 weeks ago

    Default job background
    Description
    Job Description

    Senior Process Associate- Phoenix, Arizona

    In the role Senior Process Associate you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations review and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.

    In this role you will be responsible for transition coordination, process training and certifications for the team, talent management related activities, Service Level Agreement compliance and Process compliance. You will also be involved in day-to-day customer interactions, knowledge management and process reengineering activities.

    Location for this position is Phoenix, Arizona.

    Qualifications
    Basic
    • High School Diploma or GED Equivalent
    • At least 1 years of experience in the job description below
    Preferred
    • A broad knowledge of principles and best practices in customer service
    • Excellent team and strong communication skills
    • An ability to take initiative and work with limited direction
    • Experience with SAP, Sales Force and Microsoft Office products
    • Ability to work closely with customer and vendors
    • Able to meeting deadlines, meet metics and work on task, Ensures SLA are met daily
    • Maintains and updates customer information as necessary.
    • Calmly attempts to resolve and de-escalate any issues.
    • Escalates issues to supervisor when necessary and appropriate.
    • Able to make decisions using data provided. Ability to use judgement to drive solution and follow standard procedures.
    • Ability to work with all levels of management on contractual matters and requirements pertaining to contract performance and execution.
    Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

    The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

    About Us
    Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
    Infosys BPM has 43 delivery centers in 16 countries spread across 5 continents, with 56,864 employees from 107 nationalities, as of September 2023.
    The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

    EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

    Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
  • Quest Global

    Associate - Process Planning

    12 hours ago

    Quest Global Phoenix, United States

    Quest Global is an organization at the forefront of innovation and one of the world's fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to beco ...

  • Infosys

    Senior Process Associate

    3 weeks ago

    Infosys Phoenix, United States

    Job DescriptionSenior Process Associate- Phoenix, Arizona In the role Senior Process Associate you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, dail ...

  • Infosys Limited Digital

    Senior Process Associate

    2 weeks ago

    Infosys Limited Digital Phoenix, United States

    Job details Country USAState / Region / Province ArizonaWork Location Phoenix, AZDomain OperationsInterest Group IBPO USACompany IBPO USARequisition ID 114945BRJob description Medicaid Enrollment SpecialistSenior Process AssociateIn the role of senior process associate, you will ...

  • Infosys

    Senior Process Associate

    3 weeks ago

    Infosys Phoenix, United States

    Job Description Medicaid Enrollment SpecialistSenior Process AssociateIn the role of senior process associate, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training ...

  • Savers Value Village

    Merchandise Processing Associate

    1 week ago

    Savers Value Village Phoenix, United States

    Savers Value Village - JobID: [Material Handler / Freight Handler] As a Merchandise Processing Associate at Savers Value Village, you'll: Process donated merchandise by sorting, pricing, and tagging items; Ensure quality control by inspecting items for damage or defects; Maintain ...

  • Savers / Value Village

    Merchandise Processing Associate

    2 weeks ago

    Savers / Value Village Phoenix, United States

    Job Description · Job DescriptionJob Title: Merchandise Processing Associate · Who we are: · As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champi ...

  • Savers Value Village

    Merchandise Processing Associate

    1 week ago

    Savers Value Village Phoenix, United States

    Savers Value Village - JobID: [Material Handler / Freight Handler] As a Merchandise Processing Associate at Savers Value Village, you'll: Process donated merchandise by sorting, pricing, and tagging items; Ensure quality control by inspecting items for damage or defects; Maintain ...

  • Capistrano s Bakery Inc

    Food Safety Associate

    3 weeks ago

    Capistrano s Bakery Inc Phoenix, United States

    Food Safety Associate-non exempt · Food Processing Facility · A food safety-sanitation associate-is required to perform or satisfy various tasks and / or standards, including but not limited to all of the following: · - Associate is a member of a food safety and sanitation crew w ...

  • Amazon Services LLC

    Process Assistant

    2 weeks ago

    Amazon Services LLC Phoenix, United States

    High school or equivalent · - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays · - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach · - Work 40 hours/week, ...

  • AeroGuard Flight Training Center

    Student Support Associate

    2 weeks ago

    AeroGuard Flight Training Center Phoenix, United States

    1.0 DUTIES AND RESPONSIBILITIES · The Student Support Associate is responsible for ensuring that newly enrolled students receive a professional, enthusiastic, and welcoming start to their aviation training when starting at AeroGuard Flight Training Center. The Student Support Ass ...

  • W.L. Gore & Associates

    Customer Service Associate

    3 weeks ago

    W.L. Gore & Associates Phoenix, United States

    **About the Role**: · The Medical Products Division is looking for a Customer Service Associate to join our Field Sales Associate Customer Service team. In this role, you will provide superior service and solutions to our internal customers by supporting our medical devices that ...

  • W.L. Gore & Associates

    HR Business Partner

    2 weeks ago

    W.L. Gore & Associates Phoenix, United States

    **About the Role**: We are looking for an HR Business Partner to join our team within the Medical Products Division. In this role, you will provide strategic consultation and thought leadership to executive leaders and their teams to forecast, identify, build and implement proact ...

  • PetSmart

    Data Integrity Specialist

    3 weeks ago

    PetSmart Phoenix, United States

    **About the Team** · It's no surprise people are passionate about the health and happiness of their pet and our **Merchandising (buying)** team is no different. When it comes to the products and solutions in our stores, our incredible teams of merchandising associates have everyt ...

  • Novartis

    Ad, Access

    1 week ago

    Novartis Phoenix, United States

    **About the Role**: · Location: Remote · About the Role: · Job Purpose: · The Associate Director, Access & Reimbursement, Radioligand Therapy (RLT) is a remote/field-based role that covers the following states but not limited to, Tucson, Phoenix, Yuma, & Flagstaff, AZ. The Associ ...

  • Cable ONE

    Accountant Ii

    2 weeks ago

    Cable ONE Phoenix, United States

    Job Description: · At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on hea ...

  • Cable ONE

    Desktop Support Technician I

    2 weeks ago

    Cable ONE Phoenix, United States

    Job Description: · At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an ...

  • Ross Dress For Less

    Area Supervisor

    1 week ago

    Ross Dress For Less Phoenix, United States

    **Our values start with our people, join a team that values you** · We are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands an ...

  • USAA

    Intermediate Bank Disputes Specialist

    1 week ago

    USAA Phoenix, United States Full time

    Why USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...

  • Angels of Care Pediatric Home Health

    Business Development Associate

    2 weeks ago

    Angels of Care Pediatric Home Health Phoenix, United States

    **Bilingual Preferred but not Required** · **Business Development Associate** · **Location: Phoenix, AZ** · **Pay Range: $60,000 - $70,000** · The Business Development Associate is responsible for developing a market/territory with general sales activity, communications and marke ...

  • W.L. Gore & Associates

    Customer Service Associate

    2 weeks ago

    W.L. Gore & Associates Phoenix, United States

    **About the Role**: The Medical Products Division is looking for a part-time Customer Service Associate to join our Customer Service team. In this role, you will provide superior service and solutions to our customers by supporting our medical devices that improve the lives of pa ...