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Support Engineer
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Covenant Underwriters Houston, United StatesThe Security and Support Engineer will oversee cyber security policy development and execution, review and remediate vulnerabilities, provide support for security incidents, training, end user technical support, and infrastructure support and maintenance. In addition, this role w ...
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IT Support Engineer
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IT Support Engineer
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IT Support Engineer
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IT Support Engineer
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IT Support Engineer
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Product Support Engineer
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Technical Support Engineer
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Application Support Engineer
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Technical Support Engineer
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Network Support Engineer
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Senior IT Support Engineer
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Desktop Support Engineer
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Engineer, MRO Support
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Engineer, MRO Support
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Avelo Airlines, Inc. Houston, United StatesJob Type · Full-time · Description · On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years - ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of ...
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Customer Support Engineer
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Expert Support Engineer
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Acronis Houston, United StatesAcronis is a world leader in cyber protection-empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for an Expert Support Engineer who is ready to join ...
Senior Customer Support Engineer - Houston, United States - AVEVA
Description
AVEVA is a global leader in industrial software.Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion.
If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you Find out more at
Salary Range:
$107, $178,900.00
About the Role:
AVEVA's Unified Supply Chain has an established reputation for providing the best tools in sector: software which is easy-to-use, powerful, fast and robust.
Our clients rely on our tools to make a wide range of business decisions and depend on us to provide application support and training to help them get maximum value from our software.
As an Application Support Consultant, you will work as part of the Global Technical Support team which is responsible for all aspects of supporting our products.
The Technical Support Team provides constructive, added-value advice that guides users to the information they want, helps them make sense of their data, and educates them in making the best use of the tools.
ResponsibilitiesResponding to all queries from customers – these can range from straightforward requests on usage of the tools to in-depth investigations of complex modelling problems
Working with a broad range of customer end-users, including technical experts, to understand business workflows, solve problems, and provide detailed technical advice
Training, including development of training material and running training courses
Tracking and prioritising the status of customer queries, ensuring that they are dealt with in a timely manner
Coordinating investigation of customer issues across multiple teams
Working closely with Sales, R&D, Services and Project Management teams to ensure that customer queries are addressed in the most efficient way
Qualifications:
Industry knowledge of Oil and Gas sector
Strong numerical background, ideally with a degree (or Ph.
D.) in mathematics, engineering or physical sciences
Analysis of technical requirements, solving detailed technical problems and providing solutions
An ability to communicate detailed technical topics to a varied audience
Experience of presenting to clients and to an audience
Keen to learn and gain in-depth understanding of technical issues
Competent user of Microsoft Word, Excel and PowerPoint
Experience of the oil and gas value chain optimisation is highly desirable
Software development experience is an added advantage
Understanding of databases, networks and software architecture will be beneficial
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment.
Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.
Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer.
We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect.
We value diversity and the expertise that people from different backgrounds bring to our business.Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
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